25,004 [ARGSY] Ensign_Cthulhu Members 31,062 posts 29,291 battles Report post #1 Posted January 30, 2022 I have logged in but player support does not recognize this. Steps to take? Share this post Link to post Share on other sites
9,911 [WORX] Navalpride33 Members 16,978 posts 22,074 battles Report post #2 Posted January 30, 2022 12 minutes ago, Ensign_Cthulhu said: I have logged in but player support does not recognize this. Steps to take? I'm confused... If I can see you here in the Forums.. Then you can be seen in CS because its the same portal mechanic... Can you explain in detail whats the issue ? Share this post Link to post Share on other sites
1,891 [CO-OP] HamptonRoads Members 5,197 posts 43,292 battles Report post #3 Posted January 31, 2022 Maybe all of the CS reps are watching the NFL playoffs. Share this post Link to post Share on other sites
25,004 [ARGSY] Ensign_Cthulhu Members 31,062 posts 29,291 battles Report post #4 Posted January 31, 2022 34 minutes ago, Navalpride33 said: I'm confused... If I can see you here in the Forums.. Then you can be seen in CS because its the same portal mechanic... Can you explain in detail whats the issue ? I tried to make a complaint about someone's clan tag but it got to the point where it says "To continue, you must log in." SO I did. And then it said the same thing again. Further efforts to log in send me right back to that screen! Share this post Link to post Share on other sites
9,911 [WORX] Navalpride33 Members 16,978 posts 22,074 battles Report post #5 Posted January 31, 2022 (edited) 13 minutes ago, Ensign_Cthulhu said: I tried to make a complaint about someone's clan tag but it got to the point where it says "To continue, you must log in." SO I did. And then it said the same thing again. Further efforts to log in send me right back to that screen! I suggest clearing the cookies folder...Then Try again to log on... IF problem persists, reboot the browser from the web browser settings. Edited January 31, 2022 by Navalpride33 Share this post Link to post Share on other sites
1 [GOLB] Matte31459 Members 6 posts Report post #6 Posted February 1, 2022 I also have a problem with trying to log into support. I obviously can log into here and account management, but player support will not log in. Share this post Link to post Share on other sites
13 [--V--] Carolvs Members 15 posts 18,552 battles Report post #7 Posted February 5, 2022 Same thing for me. i go to the main website, am logged in, just like Im logged in here. Can go to premium store, no problem, still recognizes me. BUT go to player support and it no longer recongizes me, now i only see "log in" in top rh corner. if i do attempt to long in it simply goes back and forth in the background for 2 secs then comes right back to the player support page with me still not logged in. This only affects player support, NOT the game, the main web site or the forum. Obviously cant create a ticket to deal with the fact that you cant create a ticket so looking for help!! Share this post Link to post Share on other sites
422 [YK] BarnacleCollector Members 754 posts 34,435 battles Report post #8 Posted February 15, 2022 I'm having this problem too. Share this post Link to post Share on other sites
67 [LWOP] Lighthawk1 [LWOP] Members 99 posts 956 battles Report post #9 Posted February 15, 2022 A Chrome or Edge thing, maybe? (browser security patches may have unintentionally changed a security setting). I normally use Firefox or Opera GX, they both log right into Support, no issue. Default browser being Firefox, using the Account Management option from the Game Center launcher, then Player Support tab in the upper left. Using username and password thru Opera GX browser, logs right in no problem. Using a VPN? That might cause something as well, if the VPN service recently updated their security settings. Share this post Link to post Share on other sites
