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Cant open a ticket

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I received a bonus code that was emailed to me; proceeded to long in and then entered the code.  But when I logged into the game, I didn't find anything that I could tell was new.  When I tried to log into the screen to make a ticket, it said to log in but then it loops me back to the previous screen and then says to log in again.  If I went to another screen it just kept looping between two different screens continuously.  So, I have no way of knowing what the code was for, what it does, and no way to file a ticket.   The original email gives no indication as to what Im supposed to have gotten, so it does me no good.  What am I supposed to do if I cant file a ticket.



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