WTH...I have to pay money to change my skills?

[Guderian51]

Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out?

Who does this to their loyal paying customers?

Why the heck didn't you give every commander one free skill redistribution? Or zero out the commander skills when you made the change so the new skills could simply be assigned when the ship is used?

It seems you just wanted to make money and to hell with your customers....thanks for nothing. Totally blows.

 

 

 

[Slayer_Jesse]

they did free reset, for the entirety of last patch.

[Phearal]

Where you been for the entirety of the last month?  Do you not read patch notes, or news?  You could have changed skills and modules for free for the entire last month, as often as you wanted.

[SKurj]

always have been able to spend dubs on skill resets....  nothing new and it is no more expensive than it used to be....

[SteelRain_Rifleman]

Free period started 0.10.0 and ended 0.10.1, which was on patch day the 17th. After that, the usual dubs cost. 

[GX9900A]

31 minutes ago, Guderian51 said:

Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out?

Who does this to their loyal paying customers?

Why the heck didn't you give every commander one free skill redistribution? Or zero out the commander skills when you made the change so the new skills could simply be assigned when the ship is used?

It seems you just wanted to make money and to hell with your customers....thanks for nothing. Totally blows.

 

 

 

it was possible to fix this for an entire month... not doing so is not WG's fault its your fault.

[KilljoyCutter]

Not every player obsessively plays every day or follows the details of every update when they're not playing the game. 

 

 

[warheart1992]

4 minutes ago, KilljoyCutter said:

Not every player obsessively plays every day or follows the details of every update when they're not playing the game.

It's obvious being on a hiatus or having that weird thing called real life issues are alien concepts.

[Vekta408]

7 minutes ago, GX9900A said:

it was possible to fix this for an entire month... not doing so is not WG's fault its your fault.

You have to admit though, it is a quite petty nickle and dime money squeeze though. Complaint is legit.

[KilljoyCutter]

4 minutes ago, warheart1992 said:

It's obvious being on a hiatus or having that weird thing called real life issues is an alien concept.

Yeah.  

Unfortunately, companies like WG consider their products "lifestyles" and heavily rely on attempts to drive FOMO... daily missions, weekly/monthly missions, tight deadlines, limited-time-offers, etc. 

 

[Admiral_Kartoffel]

I think WG will realize they have shot themselves in the foot with returning players, by not zeroing out all commanders with the skill rework.

[KilljoyCutter]

3 minutes ago, Admiral_Kartoffel said:

I think WG will realize they have shot themselves in the foot with returning players, by not zeroing out all commanders with the skill rework.

WG is congenitally incapable of realizing their own mistakes. 

Negative feedback isn't received as a sign they screwed up, just a minor obstacle to overcome in implementing what they wanted to do anyway.  

[BCGrog]

They should have zero'd out everyone's captains when they went live with the new captain skills.

For various reasons, some people may have missed the entire previous patch and notes.

It would have been the right thing to do to cover the whole community.

[Drifter_X]

Maby send in a ticket and ask for a reset? If it’s allowed I’m sure someone would say yes.

[Drifter_X]

4 minutes ago, BCGrog said:

They should have zero'd out everyone's captains when they went live with the new captain skills.

For various reasons, some people may have missed the entire previous patch and notes.

It would have been the right thing to do to cover the whole community.

Wg knows the tolerance of thier customer base I think. Whoever is playing this game it doesn’t represent us.

[HMS_Hoodwink]

1 hour ago, Guderian51 said:

Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out?

Hi, welcome to Wargaming. Coffee machine’s in the corner, bathroom’s down the hall on the right.

[warheart1992]

12 minutes ago, Drifter_X said:

Maby send in a ticket and ask for a reset? If it’s allowed I’m sure someone would say yes.

Someone earlier posted a similar thread, their pleas for a reset as they were away during the free resets were denied. From what they said they uninstalled.

[Drifter_X]

Just now, warheart1992 said:

Someone earlier posted a similar thread, their pleas for a reset as they were away during the free resets were denied. From what they said they uninstalled.

That’s super rough. Business and profits are good enough that basic customer service is not a priority at this point.

[clammboy]

48 minutes ago, KilljoyCutter said:

Not every player obsessively plays every day or follows the details of every update when they're not playing the game. 

 

 

 I don't understand what does that have to with it ? If you don't play or look at things for over a month because of life or whatever you have to expect to miss some things . Life keeps moving on the game keeps moving on its not waiting around for us . How many times have we all missed sales or events we wanted to go to because of work or our kids soccer games . I mean you just can't expect them to get in touch with every body it's a fast changing world . Nothing for nothing but the info was all there . I feel bad for people who really had problems and couldn't get to the game for months but again you can't expect everything to stay the same while your busy . 

[warheart1992]

24 minutes ago, Drifter_X said:

That’s super rough. Business and profits are good enough that basic customer service is not a priority at this point.

 

Here's the thread, felt bad for the fella as based on their emblem they were long time players with thousands of battles.

[DocWalker]

It was pretty obvious by the CEO's comments during the Puerto Rico event that WG cares about very little about anything except profits.  And apparently, the Russian business model doesn't value customer service (or satisfaction or loyalty) to the same degree as western countries when it comes to how service affects those profits.  Sad, but that's how it appears.

[KilljoyCutter]

11 minutes ago, clammboy said:

 I don't understand what does that have to with it ? If you don't play or look at things for over a month because of life or whatever you have to expect to miss some things . Life keeps moving on the game keeps moving on its not waiting around for us . How many times have we all missed sales or events we wanted to go to because of work or our kids soccer games . I mean you just can't expect them to get in touch with every body it's a fast changing world . Nothing for nothing but the info was all there . I feel bad for people who really had problems and couldn't get to the game for months but again you can't expect everything to stay the same while your busy . 

WG made the decision to play bloody hell with the captain skills, and instead of just resetting all captains, they decided to auto-assign the new skills poorly and make a full reset opt-in. 

Having made the full reset opt-in, they then made it time-limited. 

It's 100% on WG, not that they will ever admit it... not that the "nothing is ever WG's fault" sorts will ever admit it.  

[Taylor3006]

When Wargaming made the decision to change player's captain skills, it did not take a genius to see this kind of crap happening down the road. We have loads of veteran players who for whatever reason, have not opened the game for the past month, and will be trickling back in to find this nasty surprise waiting for them. This is no attack on the skills rework, I kind of like the changes, but assigning skills for players instead of just zeroing everyone out, is a level of stupidity and incompetence that I find hard to even fathom. 

Wargaming best figure this crap out before this trickle becomes a torrent. We have a large number of players who only come back to the game around the holidays and one can only imagine what kind of crap-storm is coming then. 

For those of you attacking the OP for not playing the game in a month, quit running your pie holes. You know damn well that skills should have been zeroed out and not given cookie cutter builds especially since one major reason for all this change was to diversify captain builds. It would be kind of funny if it were not so stupid and cost players money. 

 

[HamAndCheez]

1 hour ago, HMS_Hoodwink said:

Hi, welcome to Wargaming. Coffee machine’s in the corner, bathroom’s down the hall on the right.

The beatings will continue until morale improves and payday is the 32nd of every month.

[Pirate_Named_Sue]

WG should have auto reset everyone’s captions after that the patch. Super sketchy and a poor move on them for players that are casual or coming back from a break. The free resets where nice during the patch ...