340 [MARE] Guderian51 Members 174 posts Report post #1 Posted February 21, 2021 Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out? Who does this to their loyal paying customers? Why the heck didn't you give every commander one free skill redistribution? Or zero out the commander skills when you made the change so the new skills could simply be assigned when the ship is used? It seems you just wanted to make money and to hell with your customers....thanks for nothing. Totally blows. 10 1 3 3 4 4 Share this post Link to post Share on other sites
109 [CMFRT] Slayer_Jesse Beta Testers 300 posts 7,762 battles Report post #2 Posted February 21, 2021 they did free reset, for the entirety of last patch. 2 Share this post Link to post Share on other sites
15 Phearal Members 31 posts Report post #3 Posted February 21, 2021 Where you been for the entirety of the last month? Do you not read patch notes, or news? You could have changed skills and modules for free for the entire last month, as often as you wanted. 3 1 Share this post Link to post Share on other sites
2,374 [DRFTR] SKurj Beta Testers 7,757 posts Report post #4 Posted February 21, 2021 always have been able to spend dubs on skill resets.... nothing new and it is no more expensive than it used to be.... 2 Share this post Link to post Share on other sites
2,772 [SR-_-] SteelRain_Rifleman Members 5,505 posts 53,141 battles Report post #5 Posted February 21, 2021 Free period started 0.10.0 and ended 0.10.1, which was on patch day the 17th. After that, the usual dubs cost. Share this post Link to post Share on other sites
242 [MAR_U] GX9900A Beta Testers 828 posts 10,391 battles Report post #6 Posted February 21, 2021 31 minutes ago, Guderian51 said: Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out? Who does this to their loyal paying customers? Why the heck didn't you give every commander one free skill redistribution? Or zero out the commander skills when you made the change so the new skills could simply be assigned when the ship is used? It seems you just wanted to make money and to hell with your customers....thanks for nothing. Totally blows. it was possible to fix this for an entire month... not doing so is not WG's fault its your fault. 4 1 2 Share this post Link to post Share on other sites
9,764 [CMFRT] KilljoyCutter [CMFRT] Banned 16,985 posts Report post #7 Posted February 21, 2021 Not every player obsessively plays every day or follows the details of every update when they're not playing the game. 27 2 4 2 Share this post Link to post Share on other sites
5,327 [KWF] warheart1992 Members 6,769 posts 7,727 battles Report post #8 Posted February 21, 2021 (edited) 4 minutes ago, KilljoyCutter said: Not every player obsessively plays every day or follows the details of every update when they're not playing the game. It's obvious being on a hiatus or having that weird thing called real life issues are alien concepts. Edited February 21, 2021 by warheart1992 8 Share this post Link to post Share on other sites
866 Vekta408 ∞ Members 1,614 posts 10,688 battles Report post #9 Posted February 21, 2021 7 minutes ago, GX9900A said: it was possible to fix this for an entire month... not doing so is not WG's fault its your fault. You have to admit though, it is a quite petty nickle and dime money squeeze though. Complaint is legit. 9 5 Share this post Link to post Share on other sites
9,764 [CMFRT] KilljoyCutter [CMFRT] Banned 16,985 posts Report post #10 Posted February 21, 2021 4 minutes ago, warheart1992 said: It's obvious being on a hiatus or having that weird thing called real life issues is an alien concept. Yeah. Unfortunately, companies like WG consider their products "lifestyles" and heavily rely on attempts to drive FOMO... daily missions, weekly/monthly missions, tight deadlines, limited-time-offers, etc. 2 2 1 Share this post Link to post Share on other sites
289 [KREW] Admiral_Kartoffel Members 507 posts 25,548 battles Report post #11 Posted February 21, 2021 I think WG will realize they have shot themselves in the foot with returning players, by not zeroing out all commanders with the skill rework. Share this post Link to post Share on other sites
9,764 [CMFRT] KilljoyCutter [CMFRT] Banned 16,985 posts Report post #12 Posted February 21, 2021 3 minutes ago, Admiral_Kartoffel said: I think WG will realize they have shot themselves in the foot with returning players, by not zeroing out all commanders with the skill rework. WG is congenitally incapable of realizing their own mistakes. Negative feedback isn't received as a sign they screwed up, just a minor obstacle to overcome in implementing what they wanted to do anyway. 16 Share this post Link to post Share on other sites
568 [TOG] BCGrog Members 428 posts 13,483 battles Report post #13 Posted February 21, 2021 They should have zero'd out everyone's captains when they went live with the new captain skills. For various reasons, some people may have missed the entire previous patch and notes. It would have been the right thing to do to cover the whole community. 2 Share this post Link to post Share on other sites
292 [WOLF3] Drifter_X Members 807 posts 15,782 battles Report post #14 Posted February 21, 2021 (edited) Maby send in a ticket and ask for a reset? If it’s allowed I’m sure someone would say yes. Edited February 21, 2021 by Drifter_X 1 Share this post Link to post Share on other sites
292 [WOLF3] Drifter_X Members 807 posts 15,782 battles Report post #15 Posted February 21, 2021 4 minutes ago, BCGrog said: They should have zero'd out everyone's captains when they went live with the new captain skills. For various reasons, some people may have missed the entire previous patch and notes. It would have been the right thing to do to cover the whole community. Wg knows the tolerance of thier customer base I think. Whoever is playing this game it doesn’t represent us. Share this post Link to post Share on other sites
228 HMS_Hoodwink Members 306 posts 1,531 battles Report post #16 Posted February 21, 2021 1 hour ago, Guderian51 said: Thanks a bunch WG...you screw up all my commander skills and now you want me to PAY MONEY to straighten them out? Hi, welcome to Wargaming. Coffee machine’s in the corner, bathroom’s down the hall on the right. Share this post Link to post Share on other sites
5,327 [KWF] warheart1992 Members 6,769 posts 7,727 battles Report post #17 Posted February 21, 2021 12 minutes ago, Drifter_X said: Maby send in a ticket and ask for a reset? If it’s allowed I’m sure someone would say yes. Someone earlier posted a similar thread, their pleas for a reset as they were away during the free resets were denied. From what they said they uninstalled. Share this post Link to post Share on other sites
292 [WOLF3] Drifter_X Members 807 posts 15,782 battles Report post #18 Posted February 21, 2021 Just now, warheart1992 said: Someone earlier posted a similar thread, their pleas for a reset as they were away during the free resets were denied. From what they said they uninstalled. That’s super rough. Business and profits are good enough that basic customer service is not a priority at this point. 2 Share this post Link to post Share on other sites
3,222 [WDS] clammboy [WDS] Members 5,408 posts 15,676 battles Report post #19 Posted February 21, 2021 48 minutes ago, KilljoyCutter said: Not every player obsessively plays every day or follows the details of every update when they're not playing the game. I don't understand what does that have to with it ? If you don't play or look at things for over a month because of life or whatever you have to expect to miss some things . Life keeps moving on the game keeps moving on its not waiting around for us . How many times have we all missed sales or events we wanted to go to because of work or our kids soccer games . I mean you just can't expect them to get in touch with every body it's a fast changing world . Nothing for nothing but the info was all there . I feel bad for people who really had problems and couldn't get to the game for months but again you can't expect everything to stay the same while your busy . 6 1 4 Share this post Link to post Share on other sites
5,327 [KWF] warheart1992 Members 6,769 posts 7,727 battles Report post #20 Posted February 21, 2021 24 minutes ago, Drifter_X said: That’s super rough. Business and profits are good enough that basic customer service is not a priority at this point. Here's the thread, felt bad for the fella as based on their emblem they were long time players with thousands of battles. Share this post Link to post Share on other sites
1,524 [WOLFC] DocWalker Members 3,200 posts Report post #21 Posted February 21, 2021 (edited) It was pretty obvious by the CEO's comments during the Puerto Rico event that WG cares about very little about anything except profits. And apparently, the Russian business model doesn't value customer service (or satisfaction or loyalty) to the same degree as western countries when it comes to how service affects those profits. Sad, but that's how it appears. Edited February 21, 2021 by DocWalker 1 Share this post Link to post Share on other sites
9,764 [CMFRT] KilljoyCutter [CMFRT] Banned 16,985 posts Report post #22 Posted February 21, 2021 11 minutes ago, clammboy said: I don't understand what does that have to with it ? If you don't play or look at things for over a month because of life or whatever you have to expect to miss some things . Life keeps moving on the game keeps moving on its not waiting around for us . How many times have we all missed sales or events we wanted to go to because of work or our kids soccer games . I mean you just can't expect them to get in touch with every body it's a fast changing world . Nothing for nothing but the info was all there . I feel bad for people who really had problems and couldn't get to the game for months but again you can't expect everything to stay the same while your busy . WG made the decision to play bloody hell with the captain skills, and instead of just resetting all captains, they decided to auto-assign the new skills poorly and make a full reset opt-in. Having made the full reset opt-in, they then made it time-limited. It's 100% on WG, not that they will ever admit it... not that the "nothing is ever WG's fault" sorts will ever admit it. 4 1 1 Share this post Link to post Share on other sites
7,662 [PVE] Taylor3006 [PVE] Members 11,848 posts 30,536 battles Report post #23 Posted February 21, 2021 (edited) When Wargaming made the decision to change player's captain skills, it did not take a genius to see this kind of crap happening down the road. We have loads of veteran players who for whatever reason, have not opened the game for the past month, and will be trickling back in to find this nasty surprise waiting for them. This is no attack on the skills rework, I kind of like the changes, but assigning skills for players instead of just zeroing everyone out, is a level of stupidity and incompetence that I find hard to even fathom. Wargaming best figure this crap out before this trickle becomes a torrent. We have a large number of players who only come back to the game around the holidays and one can only imagine what kind of crap-storm is coming then. For those of you attacking the OP for not playing the game in a month, quit running your pie holes. You know damn well that skills should have been zeroed out and not given cookie cutter builds especially since one major reason for all this change was to diversify captain builds. It would be kind of funny if it were not so stupid and cost players money. Edited February 21, 2021 by Taylor3006 2 5 Share this post Link to post Share on other sites
1,055 [WOLF7] HamAndCheez Members 1,378 posts Report post #24 Posted February 21, 2021 1 hour ago, HMS_Hoodwink said: Hi, welcome to Wargaming. Coffee machine’s in the corner, bathroom’s down the hall on the right. The beatings will continue until morale improves and payday is the 32nd of every month. Share this post Link to post Share on other sites
741 [VORTX] Pirate_Named_Sue Members 872 posts 12,468 battles Report post #25 Posted February 21, 2021 WG should have auto reset everyone’s captions after that the patch. Super sketchy and a poor move on them for players that are casual or coming back from a break. The free resets where nice during the patch ... 1 Share this post Link to post Share on other sites