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12th_thirstytom

racist

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13 minutes ago, 12th_thirstytom said:

I would like contact info on who to talk to about a player making racist remarks in public chat in game! can some one help me?

 

Click on player support at the top of the page and create a support ticket.

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59 minutes ago, 12th_thirstytom said:

I would like contact info on who to talk to about a player making racist remarks in public chat in game! can some one help me?

 

Submit a ticket. Include screenshots. I do this regularly for racist/hateful chat comments.

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1 hour ago, 12th_thirstytom said:

I would like contact info on who to talk to about a player making racist remarks in public chat in game! can some one help me?

 

Print screen the language that is against the EULA/TOS.

If you have the replay of the match with the chat that will help too.

Send it to WOWS/CS under report a player...

Send them a brief as to the incident, send the replay and the screen shot...

Due to the Privacy clause of the TOS/EULA, you'll not know the outcome. Rest assured, violations against the TOS/EU:A are taken ver seriously.

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1 hour ago, 12th_thirstytom said:

I would like contact info on who to talk to about a player making racist remarks in public chat in game! can some one help me?

 

1 hour ago, HamptonRoads said:

File a ticket in the Player Support tab.  Include a replay with the chat comments.

Time of occurrence in the replay would help a lot (so they don't have to watch the whole replay to find the offense) & screenshots of the actual comments are preferred also.

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Not to defend them, but I think they are just trolls trying to upset you. Same as the ones bringing up your Mom. I mean there's really no way of knowing the race of anyone based on their IGN.

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Thank you, everyone here. Yes. It's not a forum issue. Submit a CS ticket and it will be handled.

If not - let me know. 

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9 hours ago, foodprinter said:

Thank you, everyone here. Yes. It's not a forum issue. Submit a CS ticket and it will be handled.

If not - let me know. 

How would he know if it's not? Support won't let him know the outcome.

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On 9/11/2020 at 6:32 PM, Capt_Oveur said:

Not to defend them, but I think they are just trolls trying to upset you. Same as the ones bringing up your Mom. I mean there's really no way of knowing the race of anyone based on their IGN.

There're people who think they can get away with behaviors like this, and frankly speaking, they do, very often.

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On 9/12/2020 at 11:56 AM, IfYouSeeKhaos said:

Support won't let him know the outcome.

CS is unable to provide you the result of their investigation and sanctions that the violator will get due to the Privacy policy. 

Rula of thumb - Chat/game violation will always result in ban. 

Sometimes we get reports where the violation is not obvious or something that is being reported is not actually a violation. In that case, action will not be taken. 

Every single report is being looked at and processed by CS. 

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1 hour ago, foodprinter said:

CS is unable to provide you the result of their investigation and sanctions that the violator will get due to the Privacy policy. 

Rula of thumb - Chat/game violation will always result in ban. 

Sometimes we get reports where the violation is not obvious or something that is being reported is not actually a violation. In that case, action will not be taken. 

Every single report is being looked at and processed by CS. 

I don't know if there's anything that can be done to this front, but League of Legends was able to institute a simple in-game message/email feedback that gives a very generic:

"Thank you for your help.  Action has been taken in response to a recent report that was made."

This gives positive feedback to the complainant that they were heard and agreed with, while respecting the privacy of whichever individual had action taken against them.   I realize this might be a larger undertaking then it sounds, but League of Legends is also a worldwide game and seems to be navigating the legal hurdles with such a general response.

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4 hours ago, foodprinter said:

CS is unable to provide you the result of their investigation and sanctions that the violator will get due to the Privacy policy. 

Rula of thumb - Chat/game violation will always result in ban. 

Sometimes we get reports where the violation is not obvious or something that is being reported is not actually a violation. In that case, action will not be taken. 

Every single report is being looked at and processed by CS. 

I got all that...I was commenting about the line:

On 9/12/2020 at 12:20 AM, foodprinter said:

Thank you, everyone here. Yes. It's not a forum issue. Submit a CS ticket and it will be handled.

If not - let me know. 

If not....he can submit it...& CS will more than likely handle it...but he won't know if they don't handle it...so he has no way of letting you know if they don't handle it because CS can't let him know if they don't handle it.

No reply necessary here...just saying the "if not" is an unknowable factor so there's no way for him to let you know about it.

Edited by IfYouSeeKhaos

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Got it. Fair point. 
I'll bring this to the attention of CS managers. Can't promise anything but will do my best to make it happen.

#AnchorsAway

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13 hours ago, Singularity_invader said:

There're people who think they can get away with behaviors like this, and frankly speaking, they do, very often.

Its so easy to take screen shots...

4 minutes to report.

Blam....

Instant 7 day vacation for 1st offense.

Or if serous enough/multiple occasions PERMA ban...

You don't have to put up with EULA/TOS violating behavior. 

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12 hours ago, dEsTurbed1 said:

Its so easy to take screen shots...

4 minutes to report.

Blam....

Instant 7 day vacation for 1st offense.

Or if serous enough/multiple occasions PERMA ban...

You don't have to put up with EULA/TOS violating behavior. 

Normally if its the chat its a chat ban.

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3 hours ago, Nachoo31 said:

Normally if its the chat its a chat ban.

Not for racist remarks.

Thats a EULA VIOLATION,  not necessarily a TOS violation.

You call someone a butthead, could result in chat ban...

Use harsher language like racism, its treated harsher.

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