So what I thought have happened.
Our new automated system is not working as intended (this happened 2 PTS drops ago).
In the past we had to manually go to each account and do this. But to speed the process up we made an automated system, which appears to not be automating :)
We are in the process of doing everything manually! I ask for your patience, once this is completely done, I will update this post and let you know to hit the ole button again!