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HeidiAngel

I purchased wrong item

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I wanted to buy some Doubloons and purchased 49.50 by mistake. I meant to purchase 4.95 and hit wrong button. I am trying to fill out a ticket but your support site will NOT let me. I tired to fill in the time and nothing happens. Yes my numbers lock is on. What do I do? See the are where I'm supposed to enter the time? It won't work and won't let me submit ticket

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Edited by HeidiAngel

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1 minute ago, HeidiAngel said:

I wanted to buy some Doubloons and purchased 49.50 by mistake. I meant to purchase 4.95 and hit wrong button. I am trying to fill out a ticket but your support site will NOT let me. I tired to fill in the time and nothing happens. Yes my numbers lock is on. What do I do? See the are where I'm supposed to enter the time? It won't work and won't let me submit ticket

Screenshot (135).png

I recommend sending a ticket up to see if its possible to switch your purchase and get the difference.

WHen dealing with CS make sure you review the Refunds and transfer document here

https://na.wargaming.net/support/en/products/wows/article/10213/

From there it gives you further instructions here...

https://na.wargaming.net/support/en/products/wows/help/31178/31196/

Click on the create a ticket to start the process. If you still need help...Ask @Hapa_Fodder for help...

 

 

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22 minutes ago, Navalpride33 said:

I recommend sending a ticket up to see if its possible to switch your purchase and get the difference.

WHen dealing with CS make sure you review the Refunds and transfer document here

https://na.wargaming.net/support/en/products/wows/article/10213/

From there it gives you further instructions here...

https://na.wargaming.net/support/en/products/wows/help/31178/31196/

Click on the create a ticket to start the process. If you still need help...Ask @Hapa_Fodder for help...

 

 

Thank you Sir.

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What you have is enough to get the process started, click Send Ticket.  The date and time is shown on the receipt you got in your email.  Make sure NOT to spend any Gold or use anything from the package until you get a response.  You cannot get a refund if you have used anything in the package.

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Do not use any doubloons until this is fixed because if you use the mistakenly bought item you can't return it.

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