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Tpaktop2_1

Support - PSA - Headset Analysis Story 

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It started with this:

 

 

System information

Spoiler

System Age: 2012-03 (7 years old)
Motherboard Name: Dell XPS 8300  (3 PCI-E x1, 1 PCI-E x16, 1 Mini-PCIE, 4 DDR3 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset: Intel Cougar Point H67, Intel Sandy Bridge
Operating System: Windows 10 Home 64-bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Memory: 16GB DDR-3 RAM
Card name: AMD Radeon R9 290 Series 4GB
Power Supply: Corsair AX750 Gold 750W

 

For Christmas 2016 I received a pair of Logitech G230 Stereo Gaming Headset with a microphone. The headset connection was to a mic and headset jacks (3.5mm analog) using the RealTek software drivers.

It worked OK until around 2018 (?) were hissing can be heard in the headsets and any video recordings. I tried various different things in system configurations and it did not work out. So I shelved the headset to fix later. I was not important items to fix since the rest of the PC functions with no problems.

Forward to 2020 when there is a need to use headphones again in clan battle functions within WoWS. Our clan has a Discord server and are testing the server limits. I tired using the Logitech G230 again on Discord and got the hissing again. I also had a weak Mic volume too in video recordings. So I decided the Logitech headset went bad. 

I order a new pair of Corsair HS50 headset since it integrates with my Corsair ICue software, that is my keyboard and mouse software. I get HS50 headset thinking it was a USB model however it was not. It was using the same 3.5mm analog twin connections like the Logitech. I guess I got it mixed up with the HS60 model. I was doing lots of comparison for a new headset replacement.

The HS50 headset works great on Discord, on Steam Games, Microsoft voice recorder, etc. I can get my clan mates in the recordings from Discord, however my microphone volume is almost muted in a WoWS match. In working with the new HS50 there was still some hissing (very low).

For every  first video recording I experienced a FPS drop, however WoWS does not show a drop in FPS. During this condition the game and controls are choppy with a delay. If I stop/start the recording session again, everything goes back to normal.

FYI - I am using AMD Relive in capturing live gaming sessions. 

It was then suggested by someone I know that if I used a USB headset, there would be no Mic hissing. So I return the HS50 back and get the Corsair HS60 USB headset model.

The Corsair HS60 has a X-Box pin and an USB dongle for multi connections. The HS60 headset works great on Discord, on Steam Games, Microsoft voice recorder, etc. I can get my clan mates Discord, however when WoWS is open all Mic function dies. When I record from the Desktop with WoWS you can hear the volume diminish as soon a WoWS is connected. Now if I use the old direct connect with the Logitech headset, the Microphone works with the hissing problem. 

I then tried killing all apps and was able to record my voice in WoWS with no one else in the session.  However this defeats the purpose of using the headset. When I tried using Discord again with WoWS, the HS60 Mic dies. So something is not right here.

My brother then buys me for my birthday and new headset an EKSA E900 Pro headset. I am using this as an outside test case for information. This is the same one he uses in WoWS. This headset does not use an USB dongle but rather has a direct USB cable attachment to the headset.

I get the E900 connected up, and everything works in both Discord and WoWS with the Mic. However there is that choppiness happening in both audio and video recordings. I was able to lower the sample rates in the Relive and Discord settings and things improved, but are not perfect. Then my brother drops the bad news that my system is throttling due to the CPU load. I have Discords, Relive, WoWS all open and it's killing my CPU. Maybe that is why my MPO armor games would fail for me in function too. I know my system was old , however it appears that its function as a gaming computer is coming to an end of cycle.  For such a small tech item I would not think that the headset would be a system killer. So I will have to wait for my tax refund to get the new computer. 

Edited by Tpaktop2_1

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The hissing sounds like a bad cable or connection being loose in the jack, but the dropping out would almost certainly be a cpu or power supply problem. Here’s hoping you can get a new computer without too much hassle. 

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23 minutes ago, MidnightPhoenix07 said:

The hissing sounds like a bad cable or connection being loose in the jack, but the dropping out would almost certainly be a cpu or power supply problem. Here’s hoping you can get a new computer without too much hassle. 

Here is the sample of what I am talking about


 

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23 minutes ago, Tpaktop2_1 said:

Here is the sample of what I am talking about


 

If you’re talking about that constant static/hiss in the background, it actually sounds more like the microphone’s picking up a fan or something similar rather than being a loose connection since that would also affect the voice more than it seems to be. With the cpu load you mentioned, I wouldn’t be surprised if your computer’s fan is working overtime trying to cool what it can, and that would be picked up on the microphone if it’s loud enough. 

Edited by MidnightPhoenix07

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