Hi, I see your point. Thank you for your feedback. It's vital to see the attitude to the level of toxicity from the playerbase.
You already have an answer to your ticket, I would like to draw your attention to these:
"we assure you that violations of the game rules are met with appropriate sanctions."
"The measures we cannot disclose the exact measures we took due to the protection of data privacy. We hope for your understanding."
Perception others as toxic is also can be a little bit toxic, because you may answer in different way if you understand that mostly players are not toxic. So the toxicity won't increase. Please, try to take this way.
I would also need to say, that we can't predict the behaviour of player who had maybe bad day. A player may have no bans at all, but after a hard day he may have some negative reactions. And he may be toxic.
For such moments we use our Game Rules, our log check system, tickets and complaints system to measure these toxic happenings. For most toxic players we have relapses with longer bans and for the extreme points even permanent bans. Support can make this decision.
We may assure that toxic behavour won't spread on others, our stats don't show such trend and don't comfirm this theory generally. Nevertheless we can't predict who will be toxic the next hour, day etc. So we may only react currently on toxic behaviour. Sorry for that, but some miserable amout of moments with toxicity may be seen in the game. Please react on them with all possible instruments I mentioned above.
I may also assure that most of our playerbase is not toxic and we'll do everything to protect this situation.
If we see that toxic players need even harsher punishments - of course we will implement them quickly to protect others. If you think, that we imideately need it, please feel free to contact me with this or place it here in the comments.