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C0L0NEL_MUSTARD

So Wargaming DOES Get Involved in Clan Politics!

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This week Wargaming has proven that it will in fact meddle in Clan Politics and go as far to set a dangerous precedent that all Clans should be aware of. I will keep it as brief as I can:

        I am the leader of KnightWolf Armada [KWA] and a few months ago we began having members of 78th Main Fleet migrating to our Clan. They informed me that 78th struggled to get enough people on for clan battles and wanted to join a clan that consistently fielded two teams. The leader of 78th at the time decided to leave the game entirely and handed over command of all 78th clans to his second-in-command at the time. This new leader of 78th decided that he didn’t want to rebuild a dying clan and instead approached me with an offer: I would have control of 78th Main Fleet to be remade into KWB, a second clan for our casual members, and he would join KWA. He didn’t want to abandon and screw over the remaining casual members of 78th so I offered to help them restructure and once they were back into the swing of things we would be allies.

       Fast forward to this week, the week where we were going to begin the process of restructuring and moving members where they would have the best Clan to call home. Well, hit the brakes! The old leader of 78th returns, and instead of contacting me like his second-in-command told him to he goes to Wargaming and tells them a lie about his account being hacked. They remove my alternate account from the clan entirely and impose him as leader.

      When I was informed of this, I brought together all the documentation I had to show that WG had made a mistake. This includes: screenshots of the conversation where he openly said he was leaving the game for good and giving his second-in-command full authority to do what he thinks is best, and citing Wargaming’s rules that state if you leave a clan you started, you are forfeiting ownership of the Clan, as well as when you share account information you are putting yourself at risk, and additionally WG’s policy of not interfering with Clan Politics.

       With this evidence is should be clear that I should regain control of 78th Main Fleet as he knew what he was doing when he did it and then lied to strip control away from me and have it given to him. Wargaming apparently didn’t think so. Even going so far to cite the rules that they themselves are breaking with this decision as why they can’t do anything.

      This is absolutely ridiculous! We did nothing wrong and WG is punishing me and my clanmates by siding with a person who did break the rules! Going even further, this decision sets a dangerous precedent for all Clans. If a clan leader leaves a clan that he started, he then at any time can create a ticket and easily take control of that clan without the consent of the existing leader or the members of the clan. How many clans out there could this dramatically screw over? All because by doing this WG is directly getting involved in Clan Politics!

      As a Clan Leader I observe that it is my responsibility to maintain a community that encourages fun, competitive spirit, and an environment that makes their experience as enjoyable as it can be. My members do not serve me, I serve them. I would be remiss in my duties if I didn’t do all I can to correct this injustice and make sure WG fixes this issue and doesn’t make this mistake again. 

Below is my correspondence with WG in an attempt to resolve the issue. For privacy reasons I have decided not to include the evidence of the guy willingly relinquishing control of 78th, however, it was sent to WG.

 WGvMe1.thumb.png.7fb30f45ff117a515296b8d6ffa4539d.pngWGvMe2.thumb.png.ff37628f0cba2c7d25bbf56708510353.pngWGvMe3.thumb.png.23ded031ede16e9eee364f090be169e7.pngWGvMe4.thumb.png.1c75a9312aae906d28f634a881bf9ea5.pngWGvMe5.thumb.png.5f88b433220effe29c9144e8218fe7dc.pngWGvMe6.thumb.png.82d612238382a22c4b161484a0e34b76.pngWGvMe7.thumb.png.6f5fb52bf67d023d9c2308ddf6b04ef3.pngWGvMe8.thumb.png.bada75bee949cc5093babb92bdc6f746.pngWGvMe9.thumb.png.267ed694eb69094eeb4d01e9ce2b0ce9.png

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Did they at least buy you dinner before screwing you over?

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Mate, that sounds like a crp deal, and it seems you have a legit complaint...

but...

inb4 lock, for arguing WG reactions in public.

GL with clans.

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This is not the appropriate venue for this. You need to contact the moderators privately to handle this situation.

 

TzCZXzj.gif

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2 minutes ago, RipNuN2 said:

This is not the appropriate venue for this. You need to contact the moderators privately to handle this situation.

 

TzCZXzj.gif

I tried that, and it didn't work. So now to let the public know.

 

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It's exactly this kind of back stabbing shenanigans that happened to me in World of Tanks SuperSnowGunners clan and BSGO's 7th Sanctum  that made me avoid ANY clan or guild in a video game for the better part of 9 years until I joined a clan that invited me one day post match just two months ago.

I truly hope this can get resolved to everyone's acceptance and peacefully. Lord knows I've seen people resort to horrendous acts where clan drama is involved, hell some of my closest friends are "survivors" of that aforementioned 7th

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@C0L0NEL_MUSTARD It appears that this issue has not been escalated internally within CS (I don't see a mention to contacting a product specialist, etc. and just generic, robotic replies). I am saddened to see this behavior from CS. I know that CS can and do escalate issues to be addressed by people more familiar with WoWS (instead of just general WG game support), not that this is necessary in this case. That this didn't happen shows... they don't really care about making things better.

Good luck in this matter.

 

@wacko17, you might want to take a look.

Edited by henrychenhenry
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I appreciate the support from everyone, I really do, especially @LittleWhiteMouse, big fan btw. But we do need to upvote and share this info. If this has happened to us it has happened to others and will continue to happen unless it is fixed. 

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1 minute ago, C0L0NEL_MUSTARD said:

I appreciate the support from everyone, I really do, especially @LittleWhiteMouse, big fan btw. But we do need to upvote and share this info. If this has happened to us it has happened to others and will continue to happen unless it is fixed. 

I brought it to the attention of some of the people at Wargaming for you.  I can't say if this will result in any form of different outcome or if it's just going to bring the heat down on your head for posting this on the forums.  My apologies if the latter is the result but I'm hoping it's the former.

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2 minutes ago, C0L0NEL_MUSTARD said:

I appreciate the support from everyone, I really do, especially @LittleWhiteMouse, big fan btw. But we do need to upvote and share this info. If this has happened to us it has happened to others and will continue to happen unless it is fixed. 

This is off topic but,

uh,

How do you upvote? Like I've seen people post about giving upvotes but I've never found the button myself.

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3 minutes ago, groundace said:

This is off topic but,

uh,

How do you upvote? Like I've seen people post about giving upvotes but I've never found the button myself.

 

 

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2 minutes ago, groundace said:

This is off topic but,

uh,

How do you upvote? Like I've seen people post about giving upvotes but I've never found the button myself.

Bottom right corner is a dude with hat and a thumb up.  Click on it and you will ha a number of choices.

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@LittleWhiteMouse I knew there may be repercussions of posting this on the forums. Just like the old leader of 78th knew there would be consequences of relinquishing control of his clans. The difference is I will accept the consequences of my actions. WG dropped the ball on this and all I want to do is make it right. I tried to do this quietly but that didn't work. Going public was the best course of action to help my clan and to bring awareness to other clans that can be screwed by this hypocritical policy.

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Just now, C0L0NEL_MUSTARD said:

@LittleWhiteMouse I knew there may be repercussions of posting this on the forums. Just like the old leader of 78th knew there would be consequences of relinquishing control of his clans. The difference is I will accept the consequences of my actions. WG dropped the ball on this and all I want to do is make it right. I tried to do this quietly but that didn't work. Going public was the best course of action to help my clan and to bring awareness to other clans that can be screwed by this hypocritical policy.

Let's hope it gets resolved properly.  I'm going to bow out from the thread now.  Ping me in private messages if you need anything.

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Hey folks, this is obviously not the appropriate Avenue of resolution for a Support issue like this.  Please reopen your ticket with a response and it will be reviewed.  

For now I'm afraid I need to close this.

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As a further update to this topic, please see the following information:

Thanks for bringing this issue up. We reviewed our Customer Support actions thoroughly and took all additional information into account. The conclusion is that Customer Support did the right thing in restoring the clan ownership, and here’s why:

Account integrity is one of our biggest priorities while providing support to our customers. If a player has a problem and approaches us in a reasonable time, we do our best to make sure his account is not compromised. In these instances, it does not matter why it was compromised originally. We can call it “hacking”, “theft”, “accidental sharing” or even “I gave my account to a friend and now he controls it without my permission”. The truth is, if we see the account owner has no control over their account, we make our best effort to restore it and roll back any undesired changes.

In this case clan leadership was not properly transferred. Instead, the account of the clan commander was compromised (again, it does not matter how exactly), and he approached us within reasonable time to revert the changes, which we did.

Unfortunately we cannot accurately judge personal relations between the players, and no disclosure of direct messages can help that. We also do not judge whether the account was compromised because the owner agreed to give it up, or because it was hacked. What matters is that we investigated the ticket, saw that the control over account was lost, and did our best to restore it, and roll back the changes.

We understand that in such cases there might be a lot of nuances, but we also hope you guys understand that we cannot take sides in personal matters. Please do not use account sharing and conduct any organizational changes in the clan properly. If you’re using someone else’s account, please note that it can be taken away from you upon the original owner’s request, if such a request is validated.

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