The short answer: Yes, yes we should because everyone's opinions matter. Some people are right, some people are wrong, and we could spend 24 hours a day for a week straight debating who falls where. Regardless of where people land, everyone has a right to state how they feel.
And yes we do go through all these posts and do our best to weigh them objectively. It's not necessarily easy but a learned skillset which involves examining tone, word usage, and reviewing post history. It's a good chunk of what our team spends time on.
PS: Also apologies to dispel any myths, but MS and Sony don't typically share their console roadmap with third party developers. WoWs: Legends has been in the works for awhile now without significant visibility on next-gen consoles. It doesn't mean we can't pivot, we are just focused on the current gen for now.