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Have an issue? Do this first!

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While issues are frustrating and we want to get you back on the game asap, many issues can be fixed by performing the following steps:

Remove mods:

  1. 3rd Party Mods (non-illegal) can often cause disruption with key game files, particularly if they are outdated or meant for a prior version of the client. 
  2. Open up the file in which you have the game stored on your PC, often it will be located C:\Games\World_of_Warships_NA
  3. Navigate to "Res_mods"
  4. Delete all files within this folder.

Run a Check and Repair / Integrity Check:

  1. Open the Wargaming Game Center (WGC).
  2. From the Games tab, click on World of Warships.
  3. Click Game Settings.
  4. Click and run "Check and Repair Game".

Support.png

 

Hopefully these steps will restore the game to its functioning state.

If not: To aid in the quick resolution to your game issues and prevent unnecessary back and forth with Customer Support in the ticketing system:

Download and Run a WGCheck and attach the files to your support ticket. The detailed instructions for this process can be found: 

https://na.wargaming.net/support/en/products/wows/article/19498/

Once you have done this, please submit a ticket. Details of how to submit a ticket can be found: 

 

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