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FallenZulu

TW: Arena. Seeking help/Answer from WG please.

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Beta Testers, In AlfaTesters
1,738 posts
2,800 battles

Let me begin that yes I know this is not the correct forum to be discussing this matter. Please here me out

If any of you heard the game TW: Arena is shutting down sadly. Now I do very much appreciate that both CA and WG is offering their own style of a refund,  the issue for me and quite a few other people I know is that we are unable to transfer WG's offered refund to the NA region. Due to the region lock WG set up on a franchise that never had one the player base was forced to be split up, I created an EU account because all the people I played with on TW were on the EU.

Now I did the correct thing first and created a support ticket on the EU TW: Arena, but it has been not exactly helpful,  taking one day for a response, which is fast,  but then taking more than 8 days for an answer to my response. Essentially the support said that they refuse to do anything because of the region lock while ignoring all of my points. Meantime I was contacted by someone from CA on the TW: Arena Reddit about this issue. He stated 6 days ago that he would talk to someone from WG about this, unfortunately he stated that he fell ill but said that WG is "Keeping track on the issue", that was 4 days ago.

Back to the Support Ticket, I explained that before this I had an issue regarding redeemable items and they(WG) offered me the option of either transferring it to the EU or NA server which broke their region lock policy excuse. I also explained that there have been exceptions they (WG) made in the past and do have a policy of allowing account transfer if a unique situation arises. I know this is not about account transfer but it does have a precedent in place of transferring information/goods across regions. Now I do understand that doing so is not exactly easy, but considering that this does fall into a unfortunate but unique situation I firmly believe that WG should offer something for those who want to transfer their goods to transfer to NA or vise versa, I don't expect an exact refund, I never did, but I'll take anything over nothing. It also does not have to be for every game either, this can be a one time deal just due to the game closing down.

I'm also posting this on the NA WoWS forum because as I have stated I do not play on the EU so I do not have the required battles to post this on their forum. Again I am not asking for an exact refund on this just due to the different regions having different currency values. But I do not think I'm asking a lot here, I just want to be treated fairly. I spent a lot trying to support TW: Arena and have been quite dedicated to WG's titles throughout the years. If I can talk to someone from WG about this matter I would greatly appreciate it.

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Beta Testers, In AlfaTesters
1,738 posts
2,800 battles

I’ll give that a try when I get home, thank you.

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As this is a Support issue for another product, we do need you to contact Support through those channels.  The WoWS Community team is unfortunately not able to provide support in a Customer Service capacity but those Support team should be able to review your ticket. 

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