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Capt_h2o

Port not responding

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The game loads, but once in Port I'm unable to select ships, enter battles, it won't let me do anything, can't even exit the game, I'm just stuck?

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11 minutes ago, Capt_h2o said:

The game loads, but once in Port I'm unable to select ships, enter battles, it won't let me do anything, can't even exit the game, I'm just stuck?

There are some tips for fixing it which can be useful before submitting a ticket. Did you use any modifications? If yes, you need to remove them completely.
Did you try to start the game in a safe mode? 
Also deleting a preferencies.xml file in the game folder could help. It will be recreated with the next game launch. 
If it doesn't work you'll need to create WGCheck report and send it to the support via ticket with some notes about the issue.

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Just now, turbo07 said:

There are some tips for fixing it which can be useful before submitting a ticket. Did you use any modifications? If yes you need to remove them completely.Did you try to start the game in a safe mode? 
Also deleting a preferencies.xml file in the game folder could help. It will be recreated with the next game launch. 
If it doesn't work you'll need to create WGCheck report and send it to the support via ticket with some notes about the issue.

Thanks, I'll give those suggestions a try. Almost looks like I'm just loading a screen shot, and I couldn't find that check link. 

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On 11/22/2018 at 11:52 AM, turbo07 said:

There are some tips for fixing it which can be useful before submitting a ticket. Did you use any modifications? If yes, you need to remove them completely.
Did you try to start the game in a safe mode? 
Also deleting a preferencies.xml file in the game folder could help. It will be recreated with the next game launch. 
If it doesn't work you'll need to create WGCheck report and send it to the support via ticket with some notes about the issue.

So I was able to fix the problem yesterday, but I have been able to recreate the same issue twice this morning. If I try to sort my ships in Port, the game just stops and nothing works. Is this a known issue or a bug in the new update?

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