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Templer9

game freeze crash

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 i have  had this same crash 2 -3 times  don't know the cause  game just  freezes 

here is the  analysis  on  crash  .dmp file

hope  you guys can interpret  this crash  and  find out the cause for me  and  patch it if needed

thank you  

crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Version 16299 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
kernel32.dll version: 10.0.16299.0 (WinBuild.160101.0800)
Machine Name:
Debug session time: Mon Jul 16 18:35:44.000 2018 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:20:26.000
  Kernel time: 0 days 0:01:04.000
  User time: 0 days 0:20:57.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for vivoxsdk.dll
*** ERROR: Module load completed but symbols could not be loaded for vivoxsdk.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
*** The OS name list needs to be updated! Unknown Windows version: 10.0 ***

FAULTING_IP: 
+8a171a
00000020 ??              ???

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00000020
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000008
   Parameter[1]: 00000020
Attempt to execute non-executable address 00000020

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT

PROCESS_NAME:  worldofwarships.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  00000020

WRITE_ADDRESS:  00000020 

FOLLOWUP_IP: 
worldofwarships+8a171a
0164171a ??              ???

FAILED_INSTRUCTION_ADDRESS: 
+8a171a
00000020 ??              ???

FAULTING_THREAD:  00002014

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT

LAST_CONTROL_TRANSFER:  from 0164171a to 00000020

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
2f37eeec 0164171a 43f6776d 7c8f3680 7c8f3680 0x20
2f37ef18 016412f7 0755c384 43f67709 7c8f370c worldofwarships+0x8a171a
2f37ef7c 01641bf2 7c8f370c 00000000 43f677c9 worldofwarships+0x8a12f7
2f37efbc 0161ec8a 2f37f014 2f37eff4 00000020 worldofwarships+0x8a1bf2
2f37f070 01621390 2f37f0a8 2f37f0e4 2f37f0b4 worldofwarships+0x87ec8a
2f37f424 00f6258b 2f37f460 2f37f464 43f66c49 worldofwarships+0x881390
2f37f48c 0163049a 2f37f4c0 2f37f4cc 0e8254e3 worldofwarships+0x1c258b
2f37f4f4 01630a3d 0e8254e3 2f37f514 43f66d45 worldofwarships+0x89049a
2f37f530 01638d58 0e8254e3 00000000 ffffffff worldofwarships+0x890a3d
2f37f6a0 0163a01b 43f66eb5 10ab0305 7c729180 worldofwarships+0x898d58
2f37f6c0 0163abaa 10ab0305 0e9a0e7d 43f66f65 worldofwarships+0x89a01b
2f37f710 0160bbc4 2f37f748 10ab0305 0e9a0e7d worldofwarships+0x89abaa
2f37f78c 0160bd04 0e9a0e7d 43f66fa9 709d1cc0 worldofwarships+0x86bbc4
2f37f7dc 0160ca79 0e9a0e7d 43f66039 10ab02fd worldofwarships+0x86bd04
2f37f84c 0160c934 10ab02fd 0e9a0e7d 00000001 worldofwarships+0x86ca79
2f37f894 016f7f68 00000001 00000000 43f660bd worldofwarships+0x86c934
2f37f8c8 016f81c1 2f37f8e8 5ca5ebe8 5ca602f8 worldofwarships+0x957f68
2f37f910 016f4836 43f66105 00000000 28475b40 worldofwarships+0x9581c1
2f37f970 00ec46cb 0a8c4184 2f37f998 01275cc4 worldofwarships+0x954836
2f37f97c 01275cc4 0a8c4184 28475b40 1d512e18 worldofwarships+0x1246cb
2f37f998 01281adb 28475b40 43f661c9 01281a90 worldofwarships+0x4d5cc4
2f37f9bc 73f6aa5d 299d9c58 9ea62456 73f6aa10 worldofwarships+0x4e1adb
2f37f9f8 75618654 1d512e18 75618630 17ecae9c ucrtbase!_o___stdio_common_vsprintf_s+0x7d
2f37fa0c 77214a47 1d512e18 0e7f00c0 00000000 kernel32!BaseThreadInitThunk+0x24
2f37fa54 77214a17 ffffffff 77239ed0 00000000 ntdll!__RtlUserThreadStart+0x2f
2f37fa64 00000000 73f6aa10 1d512e18 00000000 ntdll!_RtlUserThreadStart+0x1b


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  worldofwarships+8a171a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: worldofwarships

IMAGE_NAME:  worldofwarships.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5b2cbe6d

STACK_COMMAND:  ~27s; .ecxr ; kb

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_c0000005_worldofwarships.exe!Unknown

BUCKET_ID:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_BAD_IP_worldofwarships+8a171a

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/worldofwarships_exe/0_7_6_0/5b2cbe6d/unknown/0_0_0_0/bbbbbbb4/c0000005/00000020.htm?Retriage=1

Followup: MachineOwner

worldofwarships-2018-07-15_11-02-21.dmp

DxDiag.txt

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@Templer9 If you put in a support ticket with Customer Service they might be able to help you with that. They did for me and I haven't had a problem yet for 16 hours today!

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10 hours ago, Templer9 said:

 

All is ok about dmp file. Such crashes may occur because of overheating or may be some issues with hardware. Please make ticket, attach WGCheck plus describe the issues in details.

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i tried to send  ticket to them but  site don't work   keeps doing error

Something went wrong

Sorry, we are having technical issues at the moment. Please try again later.

So

Edited by Templer9

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i still cant send a  ticket to support  even with  other browser 

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On 7/18/2018 at 7:33 AM, turbo07 said:

All is ok about dmp file. Such crashes may occur because of overheating or may be some issues with hardware. Please make ticket, attach WGCheck plus describe the issues in details.

Then how you explain is  happening with me, with my friends as well. Are we all having overheating or HW issues?

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I CAN NOT SEND A TICKET AT ALL SITE IS BROKEN  PLEASE FIX THIS SO I CAN SEND TICKET 

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On 24.07.2018 at 1:15 AM, derzwerge said:

Then how you explain is  happening with me, with my friends as well. Are we all having overheating or HW issues?

Sorry for that but without investigation it's impossible to answer anything. 

20 hours ago, Templer9 said:

I CAN NOT SEND A TICKET AT ALL SITE IS BROKEN  PLEASE FIX THIS SO I CAN SEND TICKET 

Have you sent yet?

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still cant send  a ticket  

i may have fixed it  by  updating my wifi drivers ill let you know  

Edited by Templer9

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game still is freezing on me heres the analysis  and dmp file 

crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Version 16299 MP (4 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
kernel32.dll version: 10.0.16299.0 (WinBuild.160101.0800)
Machine Name:
Debug session time: Tue Jul 31 18:04:53.000 2018 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:21:47.000
  Kernel time: 0 days 0:00:53.000
  User time: 0 days 0:19:11.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for igd10iumd32.dll
*** ERROR: Module load completed but symbols could not be loaded for igd10iumd32.dll
*** WARNING: Unable to verify timestamp for vivoxsdk.dll
*** ERROR: Module load completed but symbols could not be loaded for vivoxsdk.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
*** The OS name list needs to be updated! Unknown Windows version: 10.0 ***

FAULTING_IP: 
worldofwarships+4c0104
01010104 627900          bound   edi,qword ptr [ecx]

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 01010104 (worldofwarships+0x004c0104)
   ExceptionCode: c000008c
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  worldofwarships.exe

ERROR_CODE: (NTSTATUS) 0xc000008c - {EXCEPTION}  Array bounds exceeded.

EXCEPTION_CODE: (NTSTATUS) 0xc000008c - {EXCEPTION}  Array bounds exceeded.

FAULTING_THREAD:  00000704

DEFAULT_BUCKET_ID:  STATUS_ARRAY_BOUNDS_EXCEEDED

PRIMARY_PROBLEM_CLASS:  STATUS_ARRAY_BOUNDS_EXCEEDED

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_ARRAY_BOUNDS_EXCEEDED

LAST_CONTROL_TRANSFER:  from 013e05f2 to 01010104

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
30aff8f0 013e05f2 30aff958 98e88ce0 8700a480 worldofwarships+0x4c0104
30aff980 013e981b 98e88f84 00000000 8700a480 worldofwarships+0x8905f2
30affae4 013eaacb 98e88e64 11170778 8700a480 worldofwarships+0x89981b
30affb04 013eb65a 11170778 0ecc62f4 98e88e34 worldofwarships+0x89aacb
30affb54 013bc214 30affb8c 11170778 0ecc62f4 worldofwarships+0x89b65a
30affbd0 013bc354 0ecc62f4 98e88940 70419f80 worldofwarships+0x86c214
30affc20 013bd0c9 0ecc62f4 98e889f0 11170770 worldofwarships+0x86c354
30affc90 013bcf84 11170770 0ecc62f4 00000001 worldofwarships+0x86d0c9
30affcd8 014a8f08 00000001 00000000 98e8886c worldofwarships+0x86cf84
30affd0c 014a9161 30affd2c 7be971a0 7be97200 worldofwarships+0x958f08
30affd54 014a56e6 98e888d4 00000000 29707180 worldofwarships+0x959161
30affdb4 00c7489b 0aafc184 30affddc 010262e4 worldofwarships+0x9556e6
30affdc0 010262e4 0aafc184 29707180 29db2760 worldofwarships+0x12489b
30affddc 0103221b 29707180 98e88b60 010321d0 worldofwarships+0x4d62e4
30affe00 74c4aa5d 2a34ada0 7a99dc9b 74c4aa10 worldofwarships+0x4e221b
30affe3c 74e18654 29db2760 74e18630 a5cec99a ucrtbase!_o___stdio_common_vsprintf_s+0x7d
30affe50 77164a47 29db2760 512e4f9e 00000000 kernel32!BaseThreadInitThunk+0x24
30affe98 77164a17 ffffffff 77189eb4 00000000 ntdll!__RtlUserThreadStart+0x2f
30affea8 00000000 74c4aa10 29db2760 00000000 ntdll!_RtlUserThreadStart+0x1b


FOLLOWUP_IP: 
worldofwarships+4c0104
01010104 627900          bound   edi,qword ptr [ecx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  worldofwarships+4c0104

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: worldofwarships

IMAGE_NAME:  worldofwarships.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5b55f252

STACK_COMMAND:  ~26s; .ecxr ; kb

FAILURE_BUCKET_ID:  STATUS_ARRAY_BOUNDS_EXCEEDED_c000008c_worldofwarships.exe!Unknown

worldofwarships-2018-07-31_15-04-52.dmp

Edited by Templer9

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i am out of ideas  i can't send ticket to support 

Edited by Templer9

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i'm still getting  this freeze crash  i can't can't figure out the cause  latest crash dmp is   different then before 

debug session time: Sat Sep 15 17:14:43.000 2018 (UTC - 4:00)
System Uptime: not available
Process Uptime: 0 days 0:26:25.000
  Kernel time: 0 days 0:01:12.000
  User time: 0 days 0:24:10.000
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
*** WARNING: Unable to verify timestamp for vivoxsdk.dll
*** ERROR: Module load completed but symbols could not be loaded for vivoxsdk.dll
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
GetUrlPageData2 (WinHttp) failed: 12029.
*** The OS name list needs to be updated! Unknown Windows version: 10.0 ***

FAULTING_IP: 
+1b05b1
01010101 0000            add     byte ptr [eax],al

EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 01010101
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000008
   Parameter[1]: 01010101
Attempt to execute non-executable address 01010101

PROCESS_NAME:  worldofwarships.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  01010101

WRITE_ADDRESS:  01010101 

FOLLOWUP_IP: 
worldofwarships+1b05b1
015005b1 ??              ???

FAILED_INSTRUCTION_ADDRESS: 
+1b05b1
01010101 0000            add     byte ptr [eax],al

FAULTING_THREAD:  000005c4

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT_INVALID

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT_INVALID

LAST_CONTROL_TRANSFER:  from 015005b1 to 01010101

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
2e9af7cc 015005b1 35e776dc a096caa8 933eb750 0x1010101
2e9af82c 01bad012 2e9af894 35e7764c 4aaac700 worldofwarships+0x1b05b1
2e9af8bc 01bb623b 35e774d0 00000000 4aaac700 worldofwarships+0x85d012
2e9afa20 01bb74eb 35e774b0 10921898 4aaac700 worldofwarships+0x86623b
2e9afa40 01bb80ca 10921898 0e402eec 35e77460 worldofwarships+0x8674eb
2e9afa90 01b88804 2e9afac8 10921898 0e402eec worldofwarships+0x8680ca
2e9afb0c 01b88944 0e402eec 35e775ac 7397f8c0 worldofwarships+0x838804
2e9afb5c 01b896b9 0e402eec 35e7753c 10921890 worldofwarships+0x838944
2e9afbcc 01b89574 10921890 0e402eec 00000001 worldofwarships+0x8396b9
2e9afc14 01c75dc8 00000001 00000000 35e772b8 worldofwarships+0x839574
2e9afc48 01c76021 2e9afc68 a11a0680 a11a06f8 worldofwarships+0x925dc8
2e9afc90 01c71fe6 35e77200 00000000 295f6eb0 worldofwarships+0x926021
2e9afcf0 01465e3b 0a220184 2e9afd18 01839184 worldofwarships+0x921fe6
2e9afcfc 01839184 0a220184 295f6eb0 294f1538 worldofwarships+0x115e3b
2e9afd18 0183f7cb 295f6eb0 35e773cc 0183f780 worldofwarships+0x4e9184
2e9afd3c 759caa5d 290575f0 f6700e66 759caa10 worldofwarships+0x4ef7cb
2e9afd78 76a48654 294f1538 76a48630 720b4bf5 ucrtbase!_o___stdio_common_vsprintf_s+0x7d
2e9afd8c 771c4a47 294f1538 1c626dc9 00000000 kernel32!BaseThreadInitThunk+0x24
2e9afdd4 771c4a17 ffffffff 771e9ee0 00000000 ntdll!__RtlUserThreadStart+0x2f
2e9afde4 00000000 759caa10 294f1538 00000000 ntdll!_RtlUserThreadStart+0x1b


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  worldofwarships+1b05b1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: worldofwarships

IMAGE_NAME:  worldofwarships.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5b75b5f8

STACK_COMMAND:  ~25s; .ecxr ; kb

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_INVALID_c0000005_worldofwarships.exe!Unknown

BUCKET_ID:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID_BAD_IP_worldofwarships+1b05b1

 

worldofwarships-2018-09-15_14-14-43.dmp

Edited by Templer9

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I'm getting crashes usually at the start of the match but other times also.  Been playing a long time and never had it like this before.  Keep all my stuff upto date aswell.

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all i know from dell support is that is a software issue  trying to get more details 

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