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HirlokTheHermit

You can censor threads, but that does not help with your ED, wargaming "support"

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Of course my earlier thread was deleted.

well, just let me add this: 

Dear Wargaming support,

you are not just a bunch of fascist control freaks that get off on making the customer experience as terrible as possible, but also cowards. 

 ... now quick, hit that delete button again... 

 

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8 minutes ago, HirlokTheHermit said:

Of course my earlier thread was deleted.

well, just let me add this: 

Dear Wargaming support,

you are not just a bunch of fascist control freaks that get off on making the customer experience as terrible as possible, but also cowards. 

 ... now quick, hit that delete button again... 

 

In summary;

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The people that died under actual fascism are spinning in their mass graves over you calling someone fascist because you didn't get the outcome you wanted. 

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Instead of complaining on the forums, take it up with support again, see if you can reach a solution. Right now you are just asking for a ban on your account...

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23 minutes ago, TTK_Aegis said:

The people that died under actual fascism are spinning in their mass graves over you calling someone fascist because you didn't get the outcome you wanted. 

The same can be said for those who invoke Nazism because they're offended because they got called out on their lazy spelling and grammar mistakes.

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Yelling at Customer Support in a forum will not accomplish anything positive.  You have to work through the ticket system.  Reopen the ticket if it is closed to continue the process.  That will also tend to elevate it.

 

Edited by ExploratorOne
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inb4 lock :cap_popcorn:

 

on another note maybe customer support doesn't like being treated like a piece of crapby people like you who get offended when anyone disagrees with them

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6 minutes ago, skull_122_steel said:

on another note maybe customer support doesn't like being treated like a piece of crapby people like you who get offended when anyone disagrees with them

....or maybe "support" manages to piss off even someone who stays calm, friendly and funny through the first 4 useless replies and the increasing [edited]. 

I needed Wargaming support twice in several years, both times they were utterly useless, unable to read their own rules, and interpreting them in the worst way possible (for the client, ofc.). 

Way to generate more revenue! 

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Just now, HirlokTheHermit said:

....or maybe "support" manages to piss off even someone who stays calm, friendly and funny through the first 4 useless replies and the increasing [edited]. 

I needed Wargaming support twice in several years, both times they were utterly useless, unable to read their own rules, and interpreting them in the worst way possible (for the client, ofc.). 

Way to generate more revenue! 

strange, whenever I had to use customer support I had no problems with their attitude nor did they seem to act the way you described. So again I'm pretty sure it's you not them

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Being the owner of a business, I've had my share of experience working through customer complaints. You usually have three main types of customers who complain; although, there are subtle variations within each group.

1. A customer who legitimately has a problem and is willing to work with you to find an equitable solution and outcome.

2. A customer who has a legitimate problem, but no matter what you do for them, they are not going to be happy. In their mind, the company wronged them, and no amount of help or compensation will ever be good enough to right that wrong, and it doesn't matter how big or small the wrong that was done.

3. A customer who doesn't have a problem, but just loves to complain.

My guess is the OP either falls into category 2 or 3.

And... 5, 4, 3, 2, 1...

 

INB4THELOCK 001.gif

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...and then there are the people who assume a lot, have no clue, but love cheerleading for "their" company without even knowing or understanding what the issue was. 

BTW I was just leaving a message for these jokers, and am briefly amused by the efforts of the shill crowd. 

GLHF

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17 minutes ago, HirlokTheHermit said:

...and then there are the people who assume a lot, have no clue, but love cheerleading for "their" company without even knowing or understanding what the issue was. 

BTW I was just leaving a message for these jokers, and am briefly amused by the efforts of the shill crowd. 

GLHF

Then why post it on the forums where people are going to respond to it? Why not send support an email with the exact same message? Posting something on the forums and not expecting people to respond to it is unrealistic and silly. :cap_like:

And I get that you are frustrated with your experience, but posting what you posted, I know if you were a customer of mine, it is not going to motivate me or my employees to work harder to help you.

 

Edited by daVinci761st

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1 hour ago, HirlokTheHermit said:

Of course my earlier thread was deleted.

well, just let me add this: 

Dear Wargaming support,

you are not just a bunch of fascist control freaks that get off on making the customer experience as terrible as possible, but also cowards. 

 ... now quick, hit that delete button again... 

 

Umm you do know Wargaming is Russian company and they do not exactly like being called that particular political party at all...

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Missed the other post, but yeah, they're killing threads left and right regardless of the subject.

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2 hours ago, awiggin said:

I must have missed the original....:Smile_sad:

I didn't even know ED needed help; now who is ED?

1 hour ago, skull_122_steel said:

whenever I had to use customer support I had no problems with their attitude nor did they seem to act the way you described.

I have also had only positive experiences with Support, but, if you haven't, then you should continue to take it up with Support, because no one here can do a single, solitary thing for ya.

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On 4/30/2018 at 5:06 PM, HirlokTheHermit said:

....or maybe "support" manages to piss off even someone who stays calm, friendly and funny through the first 4 useless replies and the increasing [edited]. 

I needed Wargaming support twice in several years, both times they were utterly useless, unable to read their own rules, and interpreting them in the worst way possible (for the client, ofc.). 

Way to generate more revenue! 

I don't even bother with support.  I've been playing WOT for years and WoW since it went public.  I don't even bother as their answers are canned.  Best one yet was "it's your internet connection."....  Sorry, I run the local offices for cable internet,  so I'm in charge of the installers and testing/repair crews plus the local tech support.  And I have over a decade in the field before taking my current supervisory position.  I sent back the ping, noise, and every statistic on the connection that I have available (3 pages worth with the important areas highlighted.)  The error codes came from the their server side of the connection.  Besides, my guys and gals aren't idiotic enough to let my internet connection go bad unless it's a system wide shutdown or local outage due to weather conditions.  The box for my house gets used as a training site and it gets checked by a trainee and their trainer/certification specialist at least twice weekly as it is close to the office.  All I got back from WG support was "...it has to be your internet.".....   So I stopped even reporting problems and quit playing for a few weeks when problems pop up till new patches came out.

 

I'm not saying they're still bad, but my experience back then made me stop going to them long ago.  The game isn't worth getting that frustrated over and I don't get frantic if I don't play it.  Got too many other games (online and installed) to take up the slack for me to worry about WG products.

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On 4/30/2018 at 5:35 PM, Admiral_Thrawn_1 said:

Umm you do know Wargaming is Russian company and they do not exactly like being called that particular political party at all...

 

Lol, I got a two week suspension on the boards for making a comment they didn't like and it referenced which magazine their photos would be perfect pinups for.....  The moderator didn't really like it.

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On 4/30/2018 at 5:20 PM, daVinci761st said:

Being the owner of a business, I've had my share of experience working through customer complaints. You usually have three main types of customers who complain; although, there are subtle variations within each group.

1. A customer who legitimately has a problem and is willing to work with you to find an equitable solution and outcome.

2. A customer who has a legitimate problem, but no matter what you do for them, they are not going to be happy. In their mind, the company wronged them, and no amount of help or compensation will ever be good enough to right that wrong, and it doesn't matter how big or small the wrong that was done.

3. A customer who doesn't have a problem, but just loves to complain.

My guess is the OP either falls into category 2 or 3.

And... 5, 4, 3, 2, 1...

 

INB4THELOCK 001.gif

I supervise a section that has roughly 30k customers out of 50k possible customers in town (going by number of houses and businesses) with a competitor in town that has roughly 12k of the rest.  So we strive to satisfy customers.  Saying that, I also know that there are people in the company (usually phone or chat/email support but sometimes one of my repair or installation crews) that aren't customer friendly.  We get rid of them, (I fired 5 people last month for their attitudes towards customers) but usually we find out after they did their damage and offended the customer.  Do I dispute your listing of customers and their attitudes?  No.....  I've run into thousands of variations of your list over the 12 years I've been in my field.   Do I automatically think the customer has that attitude when they complain openly about a business or section of that business?  No......  So I'm not going to automatically dismiss the OP's comments based on my prior experience with customer service.  Am I going to say he's completely blameless?  No on that as well based on prior experience and the fact that the person(s) that were assigned his support ticket may not really have cared enough to fix the problem.

 

Corrected a sentence that didn't make sense

Edited by IronStumpjumper
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6 minutes ago, IronStumpjumper said:

I supervise a section that has roughly 30k customers out of 50k possible customers in town (going by number of houses and businesses) with a competitor in town that has roughly 12k of the rest.  So we strive to satisfy customers.  Saying that, I also know that there are people in the company (usually phone or chat/email support but sometimes one of my repair or installation crews) that aren't customer friendly.  We get rid of them, (I fired 5 people last month for their attitudes towards customers) but usually we find out after they did their damage and offended the customer.  Do I dispute your listing of customers and their attitudes?  No.....  I've run into thousands of variations of your list over the 12 years I've been in my field.   Do I automatically think the customer has that attitude when they complain openly about a business or section of that business?  No......  So I'm not going to automatically dismiss the OP's comments based on my prior experience with customer service.  Am I going to say he's completely blameless?  No on that as well based on prior experience and the fact that the person(s) that were assigned his support ticket really didn't care to fix the problem.

While I agree that in a company that has significant customer support staff, that not everyone in customer support necessarily should be working in that field. As with any job, you have people that have the patience and attitude to work in customer service and then you have people that are just there to collect a paycheck and look at the customers as problems. It can be hard to keep customer support staffed with employees that generally want to help customers. And granted, most people contacting customer support with a problem are usually already frustrated and upset; however, you and I both know, that if a customer takes an aggressive, hostile attitude towards your customer support staff by name-calling, cussing, etc, that they are less likely to get their issue or problem resolved in a timely manner simply because they will be passed around the system. 

I think the issue with a lot of companies today, perhaps WG included, is that their customer support staff follows an outline with blanket responses. That can be more infuriating when instead of a robotic answer, you want support to listen to and hear what your actual problem is. 

In regards to the OP, the only reason has his or her first thread was deleted or locked is due to the fact that it violated WG's EULA and forum rules. I understand his or her frustration, but it is much more difficult to reach an equitable resolution when the customer is being that hostile. Going after support in the forums isn't going to get their problem solved any quicker and is more likely to lead to a temporary forum ban due to their behavior.

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18 hours ago, daVinci761st said:

While I agree that in a company that has significant customer support staff, that not everyone in customer support necessarily should be working in that field. As with any job, you have people that have the patience and attitude to work in customer service and then you have people that are just there to collect a paycheck and look at the customers as problems. It can be hard to keep customer support staffed with employees that generally want to help customers. And granted, most people contacting customer support with a problem are usually already frustrated and upset; however, you and I both know, that if a customer takes an aggressive, hostile attitude towards your customer support staff by name-calling, cussing, etc, that they are less likely to get their issue or problem resolved in a timely manner simply because they will be passed around the system. 

I think the issue with a lot of companies today, perhaps WG included, is that their customer support staff follows an outline with blanket responses. That can be more infuriating when instead of a robotic answer, you want support to listen to and hear what your actual problem is. 

In regards to the OP, the only reason has his or her first thread was deleted or locked is due to the fact that it violated WG's EULA and forum rules. I understand his or her frustration, but it is much more difficult to reach an equitable resolution when the customer is being that hostile. Going after support in the forums isn't going to get their problem solved any quicker and is more likely to lead to a temporary forum ban due to their behavior.

I agree, quite a few customer support agents shouldn't be in customer support.  One of my hardest jobs is finding out what attitude a person has before I approve some hire that human resource reviews for a position in my department.  My second problem is (and something human resource hasn't figured out) is just because someone has a help desk certification doesn't mean they have the right attitude for the job.,  But I'm more lenient on customers and harder on the support personnel because the customers is where the pay comes from.  So, they have to meet a certain level even if the customer is an [edited].  If they can't satisfy a customer, then a supervisor should be called in on it.  If the direct supervisor can't handle it, those in my department sends it to me as I'm next in line of managers.  And I skipped a regional level meeting (and they're very upset with me right now) on Wednesday due to a very irritated customer.  I went to the persons house, checked all the connections myself, traced the lines, and found the problem as the cable between the modem and the computer had been bent so many times there was no connection between the system and the modem.  The customer went from very belligerent to a very sheepish one as our equipment can only read to the modem and the modem was working as well as our readings said it was. 

As to blanket responses, it is something that I'm trying to break in the tech support department.  One of the things I emphasis in employee meetings is that the tech support diagnosis system doesn't even come close to diagnosing all common problems.  And if they want to keep their jobs, they better start learning about computers and networking themselves to learn how to fix problems faster, gives them a path to higher level positions (and pay,) and allows them to help the customer faster and more reliably then the automated system ever could.  Our automated system (and I've been complaining about it for years) still has questions in the responses  that date back to dial up service which we never had.  As you can probably tell, I can be a very scary boss at times.  Fair but scary.

As to the original OP, I don't know how his first thread as I'm not even going to waste my time seeing if it is locked or deleted.  But as far as I know, it could of been far politer then this one and this thread is because of frustration.  And with the other posters pointing out that critical threads against customer support being deleted, I can understand the frustration.  Having moderators commenting on the thread directing the poster to another method or person to contact or email, then locking it, would make more sense.  Flat out deleting it doesn't sit too well with me.  Deleting and appearing to ignore the problem isn't a way to diffuse a problem, it makes it worse if you don't appear to acknowledge much less address the issue.  I learned that one the hard way over the years.

Edited by IronStumpjumper
fixed a wrong term

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