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Kitsunelegend

Premium shop issues?

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Anyone else having issues with buying something from the premium shop and not having it show up in game for a loooong time?

 

I bought both the Texas bundle and the Graf Spee almost 2 hours ago, and as of 5 minutes ago, I have yet to recieve them. Paypal shows the transaction went through, but I dont see the email from WG saying I bought the items... usually when I buy something, it shows up within minutes, sometimes almost instantly... but for some reason, this isn't the case now...

 

Is the shop being overloaded or something today?

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A clan mate has the same issue. It will get sorted out but being the weekend don't plan on a solution until Monday but if it happens great.

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Yep same issue.

Bought the Texas bundle, nothing shown up in port yet.

Picked up the tier 4 IJN BB bundle a few hours ago. That appeared in port a minute after finalising transaction with PayPal.

 

EDIT: all packages I brought have now shown up in my port.

Edited by SlightlyComatose

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yep, bought the zuchinni bundle last night, was instant.  Bought the three remaining this morning and black hole.

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Nothing showing up for me either. And by the amount of replies to this thread already I'm going to assume that the deals are bringing in a lot of traffic for them today. I was able to purchase normally last night though. 

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Same.  Purchased Graf Spee, Texas,  Ishizchi bundles as well as Yubari.  Transactions all show as pending on credit card and Paypal (used Paypal for one); have not received anything.  I submitted a support ticket.

My div mate made purchases last night w/ no issues.

Edited by FullMetalDad

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[CJN]
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Same here. Bought the weekend pass via Paypal and still haven't gotten anything.

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Yikes... lots of people having issues... more than I expected honestly...

 

Well, at least its not just me then lol

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1 minute ago, Kitsunelegend said:

Yikes... lots of people having issues... more than I expected honestly...

 

Well, at least its not just me then lol

Seems to be everybody. Hopefully that means it will be resolved fairly quick. 

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9 minutes ago, KAGA_kaini said:

great I didnt get a screen shot of the purchase. Is there a way to located all my purchases?

screen shot your receipt in your email.

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the problem is the recite from the purchase did not arrive. Not on my mail that is linked to this account

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7 minutes ago, KAGA_kaini said:

the problem is the recite from the purchase did not arrive. Not on my mail that is linked to this account

If you didn't receive the receipt yet, then I don't know what you should do, other than make a support ticket, and then play the waiting game like the rest of us.

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Took 47 minutes for my purchase to show up in game, but it finally did.

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1 minute ago, LordMoros said:

If you didn't receive the receipt yet, then I don't know what you should do, other than make a support ticket, and then play the waiting game like the rest of us.

I guess thats the only option. Even in the worst case this truly goes into a black hole  I think I can feel relieved that only 5 bucks went dark.

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Yep, same problem here. Bought HuangHe this morning. Hasn't shown up yet either, and neither has a receipt.

 

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My ships arrived about an hour later( a few min ago), still no receipt from WG. All good though

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