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Semmes63

Is anyone else having problems with the Santa gift boxes?

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Hi y'all,

I bought one of the Santa gift boxes on the night of the 24th, here it is around 5pm on the 26th and it still hasn't shown in up in my account.  I subbed a ticket to Support, who replied and confirmed my purchase, and said that it would be there when I launched the game again (along with the de rigueur "please check our FAQs").  Is anyone else having problems with the boxes not showing up in game?

-Semmes63

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Supertester
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He said support confirmed the purchase so It must have gone through. Do you know where to look for the crates OP? There on a he supply ship just like your XP earned crates. 

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Could you have accidentally used a different account? I know that I have purchased one or two ships while logged in with the email I don't use anymore (therefore don't use the account), and wondered why X ship or doubloons didn't show up in the account I use. 

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Yes, the Kidd and Alabama refuse to drop. 

In all seriousness stay on WG, it may be a buzzkill to not get immediate gratification but I'm sure they will make it right.

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2 hours ago, Razzopper said:

He said support confirmed the purchase so It must have gone through. Do you know where to look for the crates OP? There on a he supply ship just like your XP earned crates. 

I didn't know that's where they are, I thought they just credit everything like they do rewards after playing on the test server....doh!  Heading over to check now.  Thanks!

 

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4 minutes ago, Sweetsie said:

Yes, the Kidd and Alabama refuse to drop. 

In all seriousness stay on WG, it may be a buzzkill to not get immediate gratification but I'm sure they will make it right.

I'll keep playing, this and WoT are too much fun, just a bit of a bummer....plus entirely likely I'm just a [edited] and not looking in the right place! lol

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Well I found the link to Santa's Shop, but it won't open....just stuck in terminal download.  I'm wondering if it's because I bought the container with Alabama....

Thanks for the help y'all, I'm sure it'll all work out in the end. :)

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2 hours ago, Semmes63 said:

Well I found the link to Santa's Shop, but it won't open....just stuck in terminal download.  I'm wondering if it's because I bought the container with Alabama....

Thanks for the help y'all, I'm sure it'll all work out in the end. :)

You don't actually have to click on Santa's Shop.  You just go to the ship where the normal containers are, and your Santa crates should be there.  Blue, Red, or Green ones.

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mavfin87, thanks for your reply.  I checked after reading it, but they're not on the supply ship.  Guess I'll contact WG...

 

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