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Fog_Battlecruiser_Haruna

anyone else...

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6 minutes ago, Fog_Battlecruiser_Haruna said:

just laid out some cash hoping to get lucky like so many of you, baught 20 of the 3 dollar crates. only.... i dont get them in my inventory..... cant find them anywhere....

 

click port on your main game screen, and screenshot it, then send it to support.

 

but please check the left side of your screen for the crates - they are treated the same as your daily containers - click ur containers to open them. it should say X20 or however many you bought. 

Edited by SinisterSe7en
im guessing you checked that already.

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Beta Testers
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Are you sure the payment went through (sometimes payments get declined by your bank or credit card company because of the payment going to Russia.)

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If they don't show up, create a ticket with their service desk.  They have always solved all my issues in short order and have really good customer service IMHO.

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Maybe relog. That's one of the first things I do to clear up a hiccup in the purchase process.

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28 minutes ago, Zyu said:

Maybe relog. That's one of the first things I do to clear up a hiccup in the purchase process.

If that doesn't do it, screenshot the paypal transaction page and attach it to a support ticket.  They can square away things like this pretty quick.

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5 minutes ago, kerensky914 said:

If that doesn't do it, screenshot the paypal transaction page and attach it to a support ticket.  They can square away things like this pretty quick.

This.  WG NA is pretty good about things these days.

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