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Apaosha

A couple of weeks ago I put a post up regarding...

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Well about a couple of weeks ago now, I had put a ticket into support about having notifications from tickets that have already been closed.  It has been well over 2 weeks I'm not sure exactly where the ticket has gone no response to let me know they are still working on the ticket.  The only thing I got was a message from Wacko17 (admin) here on the forums and thank you by the way Wacko17, that the issue was being worked on.

 

Now the last I heard something on that particular ticket was back on April 28th,heard from them on the 9th....  But some good news on this end I don't seem to be getting any of the repeat closed ticket notifications at all.  I'm not sure if it's because my ISP IP address has changed because I've moved or what not.  But the issue has seemed to resolve itself.

 

If it pops up again I hope the developers have figured something out or the web team so they can easily correct the issue if it so comes up again.  But I'm thinking because I have moved that actually corrected itself.  Thankfully.  It was a bit of an annoyance for a while.  The only issue I have with it now is that the ticket still says processing.  So as they said in my army days "HURRY UP AND WAIT".

Edited by Apaosha

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I am glad to hear that the issue has been resolved! 

 

Hopefully it remains that way. 

 

In regards to your ticket, if your issue is resolved you can in fact close it out yourself if you wish. 

 

The request from the web team will still be in our records and it will still be looked into regardless of your ticket status. 

 

As the issue has seemed to be resolved, there is no need to keep it open if you don't want. 

 

That being said, having the ticket remained open will allow us to ask you some further questions if the team requires more info.

 

The choice is yours, but either way I am very glad to hear that this has been resolved. 


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Sorry for the delayed response I just saw it but I will leave that ticket open, I've also replied back and said it seemed to resolve itself.  If they need to ask me questions about it they are more than welcome to.  I think it was just a glitch bug on the web site.  Like I stated earlier though it probably resolved because of my move that I could only assume.  But yes that ticket is still open I haven't done anything with it as of yet.


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I would leave it open. I had the problem, it went away, and now it's back. I have 21 notifications now. So don't close it prematurly


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