Trevzor

World of Warships NA Update Service Needs You!

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Update 1/19/2017: Thank You everyone for helping out. We believe we finally solved a very rare issue with our launcher. We are going to REOPEN this  thread and accept more entries to make sure we finally squashed this bug. You have until Monday Jan 23rd 0600 PT to follow the instructions below and earn 50 Dragon Flags

 

Hey everybody!

 

As some of you may remember, there was an issue with the WoWs Update Service near the end of December and our developers are looking to gather a massive amount of information on the update service to try and make sure that this issue doesn't happen in the future.

 

But what do you want from us?

It's actually super easy for you to help us out with this. All you have to do is have Skype and follow these instructions:

1.       Please, download the file via this link ( if you can't download, try right click on the link -> save as object (file) ) http://dl-wows-gc.wargaming.net/projects/Files/for_test/WoWS_TEST.exe ( ~4Mb download )
2.       Run the downloaded installer - WoWS_TEST.exe. DO NOT INSTALL THIS LAUNCHER INTO YOUR REGULAR GAME FOLDER, use any temporary folder instead as it’s just a test 
3.       After install, launcher should be start update ~12MB

4.       Screenshot the resulting screen and post it in this thread

 xphtyIL.png

 

 

What do we do after we post the screenshot?

Just hang out and wait. We are going to go through all of the posts and see if you were able to download the small patch with the special test launcher.

If you successfully download...

Awesome! We will most likely not need any further information from you. Please continue enjoying World of Warships!

If you fail to download...

We are going to be contacting you via Forum PM for further information. This could include getting your Skype information and having the update service developers contact you on Skype to gather specific information from you IN REAL TIME.

 

Wait, whoa... Developers are going to talk to me to get information that will help resolve the update download issue?

It is very likely! So be ready to have a Skype conversation and to gather more information from your computer regarding things like: connection information, download logs, etc.

 

That's all fine and well, but my time is valuable...

We agree... so we are offering everyone who goes through the trouble of running this test and providing the information that we need (including the talk to the devs if you are asked to) we will give you 50 Dragon flags.

 

Alright, I need some flags. What is the time frame for this test/info gathering?

We need all of your screenshots by Monday, January 16th @ 0600 PT Monday, January 23rd @ 0600 PT. We will collect the information and send it off to the devs. If we are going to contact you about a failed download, it will be done via Forum PM asking for your Skype information and time when the devs will contact you. We will forward that information to the developers and they will contact you for the extra information. Flags will be distributed for screenshots by Wednesday.

 

Thanks for your help! We look forward to seeing your screenshots and getting information from you!

 

 

Edited by Quemapueblos

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May as well help as I've got nothing better to do. I encountered no problems and made a neat little folder it own little thing; Here you go Trev.

Test of the test client.PNG

Edited by Anumati

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​ok so got the email for this, here's the screenshot as requested

WoWs%20Update%20Installer%20Test%20%20sc

​Installer Update folder/files

 WoWs%20Update%20Installer%20Test%20folde

 

Edited by Blazinrage

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DE2L3dw.png

 

Edited by Thirael

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 H6FvOz9.png

No issues with Win 10 Desktop or 7 year old laptop with XP, although if needed I can try it on my old Win 7 desktop


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Installed on desktop in a folder successfully. [sSD]

Installed on second hard drive in a folder successfully. [HDD]

Installed outside of folder successfully on both.

 

When installing, I received two pop-up dialogs asking me to allow firewall exceptions to be made for public/private networks. I hit yes, and had no issues.

 

When I selected public access only, it installed successfully.

When I selected private access only, it installed successfully.

When I selected both options, it installed successfully.

When I hit "cancel" it installed successfully.

 

 

I also tried installing in Russian, it installed successfully.

 

I did notice that the launcher closed and restarted on its own. Here is the log:

 

Log started:
12/01/2017 19:55:34

12/01/2017 19:55:34          Loading localized resources...
12/01/2017 19:55:34          Loading configuration...
12/01/2017 19:55:34  WARNING:    Error during reading of "app_type.xml".
12/01/2017 19:55:34          Process configuration file: 'C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.cfg'
12/01/2017 19:55:34          Download speed is unlimited
12/01/2017 19:55:34          Auto update settings: default-disabled(0); display(1); check period: 60 sec; install period: 60 sec
12/01/2017 19:55:34          Restored selected chain: f11
12/01/2017 19:55:34          Update localizations...
12/01/2017 19:55:34          Start "WoWsLauncher.exe" params=""C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.exe" /"
12/01/2017 19:55:34          Session id="4078BE6F4111D13EC15FE99F4D1A01ED"
12/01/2017 19:55:34          Installation id="DC883663EFC5B2A397552BE897552BE81B3EB9C3"
12/01/2017 19:55:34          Info for "WoWsLauncher.exe": Version: 0.3.23.560, Comment: "Built: 20160829 141215, Revision: #627173 (stable_3.23.2)"
12/01/2017 19:55:34          Create update folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates"
12/01/2017 19:55:34          Try access patch folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates"
12/01/2017 19:55:34          Create temp folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\temp"
12/01/2017 19:55:34          Try access temp folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\temp"
12/01/2017 19:55:34          Save configuration: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.cfg"
12/01/2017 19:55:34          Running tray request: C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WargamingGameUpdater.exe -protocol 1 -command notify_started -caller_pid 8952
12/01/2017 19:55:34  ERROR:    Failed to start process. Error(0x80070002): The system cannot find the file specified.
12/01/2017 19:55:34          Start update process
12/01/2017 19:55:34          Clear directory with updates data, clear all non-part folders, including temp
12/01/2017 19:55:34          Obtain patch information...
12/01/2017 19:55:34          Get update.xml from update service
12/01/2017 19:55:34          Send http request. url: "http://update-ostk.worldofwarships.com?protocol_ver=4&install_id=DC883663EFC5B2A397552BE897552BE81B3EB9C3&target=launcher,client,locale,sdcontent&launcher_ver=unknown&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
12/01/2017 19:55:35          Create update work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\launcher\"
12/01/2017 19:55:35          Try access patch work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\launcher\"
12/01/2017 19:55:35          Http request completed
12/01/2017 19:55:35          Patch for part launcher is available. version_from: unknown, version_to: 3.24.578
12/01/2017 19:55:35          file name: "wows.na_3.24.578_launcher_test.wgpkg", size: 4552739
12/01/2017 19:55:35          Getting torrent files via http...
12/01/2017 19:55:35          Getting patch files via ptp...
12/01/2017 19:55:35          Initializing P2P session
12/01/2017 19:55:35          Getting patch files via http...
12/01/2017 19:55:35          send http request(attempt: 1). file: "wows.na_3.24.578_launcher_test.wgpkg", size: 4552739, url: "http://dl-wows-gc.wargaming.net/na/patches/wows.na_3.24.578_launcher_test.wgpkg"
12/01/2017 19:55:35          http request complete.
12/01/2017 19:55:35          Unpacking patches...
12/01/2017 19:55:35          open patch file. name="wows.na_3.24.578_launcher_test.wgpkg", size=4552739, uncompressed_size=12739212
12/01/2017 19:55:35          extracting patch file. name="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates\wows.na_3.24.578_launcher_test.wgpkg; ", threading=4
12/01/2017 19:55:36          patch file extracted. name: "wows.na_3.24.578_launcher_test.wgpkg"
12/01/2017 19:55:36          Installing patches...
12/01/2017 19:55:36          apply bin-diffs. succeed
12/01/2017 19:55:36          post-update process. no processes
12/01/2017 19:55:36          Update complete. part: "launcher"
12/01/2017 19:55:37          Restarting...
12/01/2017 19:55:37          restart launcher: cmd="-commit 3.24.578"
12/01/2017 19:55:37          Stop. Reason: self restart; Code: 0x01000002


Log started:
12/01/2017 19:55:37

12/01/2017 19:55:37          Loading localized resources...
12/01/2017 19:55:37          Loading configuration...
12/01/2017 19:55:37          Process configuration file: 'C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.cfg'
12/01/2017 19:55:37          Download speed is unlimited
12/01/2017 19:55:37          Auto update settings: default-disabled(0); display(1); check period: 60 sec; install period: 60 sec
12/01/2017 19:55:37          Restored selected chain: f11
12/01/2017 19:55:37          Update localizations...
12/01/2017 19:55:37          Start "WoWsLauncher.exe" params=""C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.exe" -commit 3.24.578"
12/01/2017 19:55:37          Session id="2B3F25EB4DD2B859DD3DA1B893665E94"
12/01/2017 19:55:37          Installation id="DC883663EFC5B2A397552BE897552BE81B3EB9C3"
12/01/2017 19:55:37          Info for "WoWsLauncher.exe": Version: 0.3.24.575, Comment: "Built: 20161110 143918, Revision: #627223 (stable_3.24)"
12/01/2017 19:55:37          Commit launcher version: version="unknown"
12/01/2017 19:55:37          Process configuration file: 'C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.cfg.update'
12/01/2017 19:55:37          Download speed is unlimited
12/01/2017 19:55:37          Auto update settings: default-disabled(0); display(1); check period: 1800 sec; install period: 60 sec
12/01/2017 19:55:37          Restored selected chain: f11
12/01/2017 19:55:37          Update localizations...
12/01/2017 19:55:37          Replace "7z.dll" with "7z.dll.update"
12/01/2017 19:55:37          Replace "WargamingGameUpdater.exe" with "WargamingGameUpdater.exe.update"
12/01/2017 19:55:37          Create update folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates"
12/01/2017 19:55:37          Try access patch folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates"
12/01/2017 19:55:37          Create temp folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\temp"
12/01/2017 19:55:37          Try access temp folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\temp"
12/01/2017 19:55:37          Save configuration: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WoWsLauncher.cfg"
12/01/2017 19:55:37          Running tray request: C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\WargamingGameUpdater.exe -protocol 1 -command sync -caller_pid 9172 -upgraded
12/01/2017 19:55:38          Start update process
12/01/2017 19:55:38          Clear directory with updates data, clear all non-part folders, including temp
12/01/2017 19:55:38          Obtain patch information...
12/01/2017 19:55:38          System update.
12/01/2017 19:55:38          Cleaning up update folder....
12/01/2017 19:55:38          Get update.xml from update service
12/01/2017 19:55:38          Send http request. url: "http://update-ostk.worldofwarships.com?protocol_ver=4&install_id=DC883663EFC5B2A397552BE897552BE81B3EB9C3&target=launcher,client,locale,sdcontent&launcher_ver=3.24.578&client_ver=unknown&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
12/01/2017 19:55:38          Create update work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\client\"
12/01/2017 19:55:38          Try access patch work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\client\"
12/01/2017 19:55:38          Http request completed
12/01/2017 19:55:38          Patch for part client is available. version_from: unknown, version_to: 0.5.16.1.220117
12/01/2017 19:55:38          file name: "wows_0.5.16.1.220117_client.wgpkg", size: 7356448
12/01/2017 19:55:38          Getting torrent files via http...
12/01/2017 19:55:38          Getting patch files via ptp...
12/01/2017 19:55:38          Initializing P2P session
12/01/2017 19:55:38          Getting patch files via http...
12/01/2017 19:55:38          send http request(attempt: 1). file: "wows_0.5.16.1.220117_client.wgpkg", size: 7356448, url: "http://dl-wows-gc.wargaming.net/na/patches/wows_0.5.16.1.220115_na_test/wows_0.5.16.1.220117_client.wgpkg"
12/01/2017 19:55:39          http request complete.
12/01/2017 19:55:39          Unpacking patches...
12/01/2017 19:55:39          open patch file. name="wows_0.5.16.1.220117_client.wgpkg", size=7356448, uncompressed_size=25378728
12/01/2017 19:55:39          extracting patch file. name="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates\wows_0.5.16.1.220117_client.wgpkg; ", threading=4
12/01/2017 19:55:39          patch file extracted. name: "wows_0.5.16.1.220117_client.wgpkg"
12/01/2017 19:55:39          Installing patches...
12/01/2017 19:55:39          apply bin-diffs. succeed
12/01/2017 19:55:39          post-update process. no processes
12/01/2017 19:55:39          Update complete. part: "client"
12/01/2017 19:55:39          Obtain patch information...
12/01/2017 19:55:39          Parsing of local update.xml is finished.
12/01/2017 19:55:39          Old update.xml found. Checking for relevance...
12/01/2017 19:55:39          Get update.xml from update service
12/01/2017 19:55:39          Send http request. url: "http://update-ostk.worldofwarships.com?protocol_ver=4&install_id=DC883663EFC5B2A397552BE897552BE81B3EB9C3&target=launcher,client,locale,sdcontent&launcher_ver=3.24.578&client_ver=0.5.16.1.220117&locale_ver=unknown&sdcontent_ver=unknown&lang=en"
12/01/2017 19:55:39          Old update.xml is not relevant anymore, cleaning up update folder...
12/01/2017 19:55:39          Create update work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\locale_en\"
12/01/2017 19:55:39          Try access patch work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\locale_en\"
12/01/2017 19:55:39          Http request completed
12/01/2017 19:55:39          Patch for part locale is available. version_from: unknown, version_to: 0.5.16.1.220115
12/01/2017 19:55:39          file name: "wows.na_0.5.16.1.220115_locale_en.wgpkg", size: 321114
12/01/2017 19:55:39          Getting torrent files via http...
12/01/2017 19:55:39          Getting patch files via ptp...
12/01/2017 19:55:39          Initializing P2P session
12/01/2017 19:55:39          Getting patch files via http...
12/01/2017 19:55:39          send http request(attempt: 1). file: "wows.na_0.5.16.1.220115_locale_en.wgpkg", size: 321114, url: "http://dl-wows-gc.wargaming.net/na/patches/wows_0.5.16.1.220115_na/wows.na_0.5.16.1.220115_locale_en.wgpkg"
12/01/2017 19:55:40          http request complete.
12/01/2017 19:55:40          Unpacking patches...
12/01/2017 19:55:40          open patch file. name="wows.na_0.5.16.1.220115_locale_en.wgpkg", size=321114, uncompressed_size=1104141
12/01/2017 19:55:40          extracting patch file. name="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates\wows.na_0.5.16.1.220115_locale_en.wgpkg; ", threading=4
12/01/2017 19:55:40          patch file extracted. name: "wows.na_0.5.16.1.220115_locale_en.wgpkg"
12/01/2017 19:55:40          Installing patches...
12/01/2017 19:55:40          apply bin-diffs. succeed
12/01/2017 19:55:40          post-update process. no processes
12/01/2017 19:55:40          Update complete. part: "locale"
12/01/2017 19:55:40          Obtain patch information...
12/01/2017 19:55:40          Parsing of local update.xml is finished.
12/01/2017 19:55:40          Old update.xml found. Checking for relevance...
12/01/2017 19:55:40          Get update.xml from update service
12/01/2017 19:55:40          Send http request. url: "http://update-ostk.worldofwarships.com?protocol_ver=4&install_id=DC883663EFC5B2A397552BE897552BE81B3EB9C3&target=launcher,client,locale,sdcontent&launcher_ver=3.24.578&client_ver=0.5.16.1.220117&locale_ver=0.5.16.1.220115&sdcontent_ver=unknown&lang=en"
12/01/2017 19:55:40          Old update.xml is not relevant anymore, cleaning up update folder...
12/01/2017 19:55:40          Create update work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\sdcontent\"
12/01/2017 19:55:40          Try access patch work folder: path="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\UpdatesData\sdcontent\"
12/01/2017 19:55:40          Http request completed
12/01/2017 19:55:40          Patch for part sdcontent is available. version_from: unknown, version_to: 0.5.16.1.220117
12/01/2017 19:55:40          file name: "wows_0.5.16.1.220117_sdcontent.wgpkg", size: 3649
12/01/2017 19:55:40          Getting torrent files via http...
12/01/2017 19:55:40          Getting patch files via ptp...
12/01/2017 19:55:40          Initializing P2P session
12/01/2017 19:55:40          Getting patch files via http...
12/01/2017 19:55:40          send http request(attempt: 1). file: "wows_0.5.16.1.220117_sdcontent.wgpkg", size: 3649, url: "http://dl-wows-gc.wargaming.net/na/patches/wows_0.5.16.1.220115_na_test/wows_0.5.16.1.220117_sdcontent.wgpkg"
12/01/2017 19:55:40          http request complete.
12/01/2017 19:55:40          Unpacking patches...
12/01/2017 19:55:40          open patch file. name="wows_0.5.16.1.220117_sdcontent.wgpkg", size=3649, uncompressed_size=10291
12/01/2017 19:55:40          extracting patch file. name="C:\Users\[removed4privacy]\Desktop\ear\Games\WoWS_TEST\Updates\wows_0.5.16.1.220117_sdcontent.wgpkg; ", threading=4
12/01/2017 19:55:40          patch file extracted. name: "wows_0.5.16.1.220117_sdcontent.wgpkg"
12/01/2017 19:55:40          Installing patches...
12/01/2017 19:55:40          apply bin-diffs. succeed
12/01/2017 19:55:40          post-update process. no processes
12/01/2017 19:55:40          Update complete. part: "sdcontent"
12/01/2017 19:55:40          Obtain patch information...
12/01/2017 19:55:40          Parsing of local update.xml is finished.
12/01/2017 19:55:40          Old update.xml found. Checking for relevance...
12/01/2017 19:55:40          Get update.xml from update service
12/01/2017 19:55:40          Send http request. url: "http://update-ostk.worldofwarships.com?protocol_ver=4&install_id=DC883663EFC5B2A397552BE897552BE81B3EB9C3&target=launcher,client,locale,sdcontent&launcher_ver=3.24.578&client_ver=0.5.16.1.220117&locale_ver=0.5.16.1.220115&sdcontent_ver=0.5.16.1.220117&lang=en"
12/01/2017 19:55:40          Old update.xml is not relevant anymore, cleaning up update folder...
12/01/2017 19:55:40          Http request completed
12/01/2017 19:55:40          Target (sdcontent)  is up to date
12/01/2017 19:55:40          Update complete. part: "sdcontent"
12/01/2017 19:55:40          Clear old update files
12/01/2017 19:55:40          Update complete
12/01/2017 19:55:45          User requested to close the application
12/01/2017 19:55:45          Stop. Reason: user closed; Code: 0x01000003

 

 DSy1Oc2.png

 

Edited by Sharkbait_416

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Everything went well for me.

 

 nLJlppM.png

 

Edited by Nuk_

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More data points for the data point gods

No issues.

 KVRnV10.jpg

 


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 IiVOlYa.png

 

No problems


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I tried to sabotage your efforts by installing it to (gasp) not my Windows drive. Still works.

 

For whatever it's worth, the resultant directory clocks in at 50.2 MB, not the 12-16 MB I expected.

 

 8FaQYW0.png

 


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