71 xLeadSledx Members 222 posts 36,518 battles Report post #1 Posted December 14, 2016 (edited) I contacted support and it seems if you are not recording every little bug or glitch the game has you ar not going to get any help from support. Seems the game it more [edited] up then ever and support just says " Before we continue further, we would like to request a replay of such battle where you got "1 shot" I received a super box but never got the reward and since I did not record it support will do nothing . A S S H O L E S ! ! ! How do you record the game when in port ? They have record of everything that happens in port such as purchases and sales but not rewards is stupid and only not supporting the game. Great reason not to get Premium account. support reply . Thank you for contacting our NA Support Team! Sorry to hear about your experience in the game. Let me do my best to help. Before we continue further, we would like to request a replay of such battle where you got "1 shot". We now have a replay function available in World of Warships and we will need a replay of the incident in question to properly review for you. You can find instructions for how to manually enable replays and all the other relevant information for recording your World of Warships battles in this Knowledgebase Article: Enable Replays Please note that .wowsreplay files can only be played with the same client version. Replays may not work properly with a newer version of the game client. You should be able to directly attach .wowsreplay files to your forum posts and ticket replies through the "Attach Files" function, you will also need to place the file in a .zip. Please be sure to give us the timestamps of the points you would like us to review. We will await your reply Captain. Have a great day. Best Regards, John Preston Wargaming America Support did not receive super box so how would that help ? Edited December 14, 2016 by xLeadSledx Share this post Link to post Share on other sites
964 [PLPT] SergeantHop Members 4,435 posts 6,599 battles Report post #2 Posted December 14, 2016 Yeah, you think they're going to be able to fix a problem without seeing what it is? 1 Share this post Link to post Share on other sites
455 [SCCC] FogInvader Members 2,845 posts 11,099 battles Report post #3 Posted December 14, 2016 maturity of a 5 year old on cod Share this post Link to post Share on other sites
3,287 [WG-CC] SireneRacker -Members-, Members 9,101 posts 8,050 battles Report post #4 Posted December 14, 2016 When you go to police to report that a relative is missing without having a proof that this relative even existed, you think they can help you? Share this post Link to post Share on other sites
153 Jmthebigman Members 853 posts Report post #5 Posted December 14, 2016 I doubt that was an official answer. Share this post Link to post Share on other sites
157 [SF-3] RHINO_Mk_II Beta Testers 594 posts 8,966 battles Report post #6 Posted December 14, 2016 (edited) If your game client is still running, check your Notifications tab in the bottom right. It should display your container rewards, hover over them and add them to your ticket. Edited December 14, 2016 by RHINO_Mk_II Share this post Link to post Share on other sites
7,521 [HINON] RipNuN2 Members 14,340 posts Report post #7 Posted December 14, 2016 Share this post Link to post Share on other sites
1,324 [NERO] TTK_Aegis Members 3,630 posts Report post #8 Posted December 14, 2016 Wait, why are you reporting being "1 shot" to support? Detonations are a thing. Being quad citadelled by a lucky BB salvo is a thing. People get "1 shot" all the time in this game. How is this an issue for support? 1 Share this post Link to post Share on other sites
2,848 Wulfgarn Members 5,597 posts 7,121 battles Report post #9 Posted December 14, 2016 Share this post Link to post Share on other sites
455 [SCCC] FogInvader Members 2,845 posts 11,099 battles Report post #10 Posted December 14, 2016 Wow name shaming a employee what a shame Share this post Link to post Share on other sites
762 IceSerpen7 Members 3,959 posts 7,738 battles Report post #11 Posted December 14, 2016 What does being 1-shot have to do with containers? And, yes, if your ticket is about something that happened during the match, support will want a replay. They won't be able to help you without seeing what's going on (duh). Share this post Link to post Share on other sites
1,363 [HYD] Aduial Members 7,105 posts 5,289 battles Report post #12 Posted December 14, 2016 They can't travel back in time you know. They need information to work with. Share this post Link to post Share on other sites
312 Moonrider Members 909 posts Report post #13 Posted December 14, 2016 I contacted support and it seems if you are not recording every little bug or glitch the game has you ar not going to get any help from support. Seems the game it more [edited] up then ever and support just says " Before we continue further, we would like to request a replay of such battle where you got "1 shot" I received a super box but never got the reward and since I did not record it support will do nothing . A S S H O L E S ! ! ! LeadSled, you promised me $50 in game goods, and you didn't give it to me. When are you gonna pay up? Share this post Link to post Share on other sites
