Jump to content

Search the Community

Showing results for tags 'support'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • World of Warships - News and Information
    • News And Announcements
    • Updates and PTS
    • Developer's Corner
    • Community Volunteer Programs
  • Feedback and Support
    • Game Support and Bug Reporting
    • Player Feature and Gameplay Suggestions
    • Game Guides and Tutorials
  • General WoWs Discussion
    • General Game Discussion
    • Contests and Competitions
    • Discussions about Warships
    • Player Modifications
  • Off Topic
    • Historical Discussions and Studies
    • Off-Topic
  • International Forums
    • Foro en Español
    • Fórum Brasileiro
  • External testing groups
    • Supertest Academy
    • Supertest
    • Clantest

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 27 results

  1. Chad_Slava_Enjoyer

    Ticket response time?

    I sent a support ticket about a refund for a coal ship that I have only played once, I sent the ticket imediateley after the game I played which was less than 10 min after the purchase. It has been more than 2 days already and still no response, another ticket I sent after this one for ship restoration was answered less than 12 hours later. Is there any justifiable or explicable reason for such a delay? Im burning premium time because I know that these things get resolved with acount rollback and I havnt played since.
  2. I`m having trouble linking my amazon, google, or twitch account. They were previously linket to my other account on the EU server. I deleted the EU account but it seems my accounts were not unlinked correctly. I tried manually unlinking my World of Warships account access on my social profiles, but i still can´t connect them, they all give me the following error.
  3. I have this issue that has happened to me on 2 different computers, where the FPS will go from a solid 74-76 to the 40s-50s often in game. The drops happen in game at random times, and can last 5 seconds to the end of the game. On my laptop, it started last year after an update earlier in the year. I thought maybe it was just the pc getting older. I just upgraded to my new desktop, Intel I5-11600 Geforce RTX 3060 and 16 GB Ram, and there was no FPS drops for the first few days, and then it came back. It does not matter what I do, I have researched and tried different things. My temps are always good, I have dropped the graphics to lowest settings, re-installed the game, and nothing has helped. Came on here to see if anyone has had any similar problems.
  4. Following the last update the usual buggy (they beta-test on live players in-game) nonsense occurred. The first crash resulted in a "Leaving a match early" Pink Condition (3 Match), the second resulted in a Pink Condition (10 Match) so I contacted WG Support and asked them to remove the Pink Condition as it was their program and not my behaviour. Their response was that this was an automated process and that everything should be ok... after the third crash I ran a Check and Repair and rebooted. When I logged back on the Orange Penalty condition remained. I just contacted Support again in hopes that THIS TIME they'll REMOVE the Penalty and not just send me a cut-and-paste description of their Automated Penalty system... is my hope misplaced?
  5. Ya I bought the wrong ship well done me. I wanted the napoli but i gout the Marco polo instead cause i cant tell the difference between spaghetti boats. I tried putting in a ticket but wouldn't ya know theirs an error and i cant submit at this time. Any suggestions? I wanna get my coal and 25% coupon back.
  6. I ended up missing a box when I claimed dockyard stage 4-11 rewards. It showed up in the notifications yet not in the containers section. Note I already had several of the special ones I was saving for a day where I can use the premium time. I claimed the 4-11 stages on 12/12/2021 around 5pm pacific. So I filed a ticket indicating what happened. I claimed rewards 4-11 at the same time. It skipped 4 which is a Santa's gift container. The other rewards all came in and or activated. I didn't see it even mentioned in the notifications to the screen. stages 1-3 were blue and 4-11 were gold. Stages 12 and one were white, so the system knew I had reached it but not claimed it. They also showed the checkmark and said obtained, but nothing received for stage 4 And supports response from some Time warped universe...note the dates in the response! Hello, Commander. Thank you for contacting customer service. I appreciate time and effort that you spent on creating ticket regarding this matter. As for this, I'd like to note that I double-checked this case but didn't find out any issues. Based on our data, you have successfully received the mentioned container on December 9 at 21:14 PT. Furthermore, you have successfully opened it on that day at 22:07 PT and received x50 signal flags Equal Speed Charlie London. Should you have any other issues, please don't hesitate to contact us. Best regards, XXXX So I filed a note in the ticket about their research and dates used. Anyone else run into game issues OR support issues like this? Has anyone x that spent $ on this game run into the issue? Maybe claiming 8 stages of rewards are too much for the system. I would have expected Support to at least check the right dates in the database as part of their research. Not give an absolutely wrong answer. Oh well, it's wg so as expected. Just something to watch out for if anyone is doing the dockyard rewards.
  7. So I just got my new EVGA 3090 FTW3 hybrid in on RMA to replace my old one that was bricked by a power spike in wold of warships port after there latest bug update. Took the old card out put the new card in played some total war warhammer 2 just fine to make sure it works . Booted up world of warships just out of curiosity because “ I wouldn’t get a card with bad internals on a 1500$+ GPU a second time right” Nope as soon as the game loads into the port power spike. the game fried my second 3090 this is not a coincidence something it’s terribly wrong with the current build of the game
  8. Hercules_C130

    Can`t log in

    To whom it may concern, I have been bounced multiple times to different servers for maintenance and now it will not let me log in at all. Why was this not announced? What is happening?
  9. I accidentally deleted wgc_api.exe. Now when I redownload the game it won't install and I cannot uninstall from Programs in Windows 10 because the exe file is not there. How can I fix this to play this game some more?
  10. meat2

    Cruiser role.

    There are many topics on the forum that cover cruisers, ATF, battleships hiding, cruiser roles, torpedoes spam, cruisers hiding,aircraft carriers, and teamwork. But the topic of the role of cruisers is one major idea that kind of covers and unites them together. If a forum reader reads through the threads on any of the topics listed above he/she will notice something; in many of these topics a player speaking from the point of view of battleship players will tell the cruiser players that cruisers are a "support" class. So, this question is primary for battleship players, what do you mean by "support"? How do you actually define "support role"? Also take in consideration the play-ability of your definition, enjoyment that cruiser player would have playing by your ideas, and also the take into consideration current game mechanics. P.S. If you are a player that primary plays other classes, or want to speak from the point of view of destroyers, cruisers, or aircraft carriers feel free to speak your own mind on the role of cruisers and the meaning of the idea of "support." Be civil everyone and thank you.
  11. BeidouMommyMilkers

    Azur Lane Guild Recruit

    -Eng- This is a new guild of Azur Lane called "Azul Lane" I dont have many friends, so i want more people in this guild. lol please help me and join now uwu!! -Pt/BR- Esta é uma nova guilda de Azur Lane chamada "Azul Lane" Não tenho muitos amigos, então quero mais pessoas nesta guilda. hehe por favor me ajude e entre agora uwu !! Info: Server: Amagi Guild Name: Azul Lane Guild ID: 335546564 Guild Lvl: 06 (Grinding ^-^) Members: 6/30 (pls join :( ) Discord Link: https://discord.gg/2Zwwn93mWS
  12. Because there are now new support skills for cvs, that can boost the effectiveness of the fighter consumable, has anyone had any success using a build like this on Graf Zeppelin? I was looking in the fitting tool and you can increase the fighters range to 3.6 km. Combined that with Zeppelins very fast aircraft means this cv could have the role of supporting teammates by warding off enemy carrier attacks, and then using secondary’s when ships get to close. Could be useful in clan and ranked I imagine Graf Zeppelin players, what are your thoughts?
  13. I bought 20 dollars worth of doubloons after I got a notification about this coupon. I assumed it would be applied to the next purchase through steam automatically but it still shows as unused on the wargaming site. I submitted a ticket about this but my coupon expires today and I don't know if the issue will be resolved before it expires. Any idea if the account can be credited for the purchase I already made or am I just out of luck on this one?
  14. In light of the Santa Crate incident a refund or rollback in certain cases is offered. That's a nice gesture, but many people are left wondering how refunds work in this game, as well as what rollback entails. Official post offering refunds/rollbacks: For example if you roll back your account, according to the player support page: https://na.wargaming.net/support/en/products/wows/article/15732/ Or for example when it comes to refunds some payment methods aren't eligible for refund: https://na.wargaming.net/support/en/products/wows/article/10213/ Others have already asked in the Santa Crate thread for something similar, but please, create a stickied thread with relevant links to Support/info during the Holidays, many players may be stepping in blindly into refunds/rollbacks without considering all the consequences.
  15. Please watch the attached video, what effects are different for aiming with bombers/fighters as opposed to torp bombers? Torp bombers once fired for aim WORKS GREAT...the others do not. 9800gt is above min specs (8800gt is min) but when you play cv, they are bugged. Huge white pyramid when trying to aim with planes...only torpedo aim works when clicked, rest are huge white polygons and bring fps down to 10 from 60-70. I reformatted my pc, installed newest drivers for my card, so I know FOR SURE it is not my PC's issue anymore. Really miss playing CVs :( the new CVs used to work, its an update within the last year that broke them for us people on DX10-11 older cards. So yeah fix CV bug or make minimum specs higher, my pc is amd phenom 9550 x4 @ 2.3ghz, 6gb ddr2, 9800gt 512mb gddr3 pci-e 2.0 -- rest of game runs great at 40-80 FPS. very playable, just CVs are broken. No way I can record gameplay at 50-70 fps and not be able to handle running the game without a screen recorder on... FRESH REFORMAT, FRESH INSTALL OF WINDOWS AND WORLD OF WARSHIPS, I went over my ISP data cap because i reinstalled game 6x trying to fix this bug...... (bumped and edited after doing more testing/research)
  16. It's the last day of the long 4th of July weekend. All weekend, I have noticed that capital ships and oftens destroyers as well are sitting about 2 squares on the mini map behind the caps. I think this occured in about 8 out of 10 games this weekend. In one game a Vecenzia sailed to towrads the middle of that game with 3 caps in one giant circle. He was told to "get back"! . I noticed later he was complaining that no one was spotting. Ten out of 12 ships were in the outer ring or behind it. My theory is dds have been hammered so much by rocket planes and radar that they are adapting and staying away from caps. However, I also think 80% of all players are now playing for the last 5 minutes. Who can fault them. Their stats are better and 50% of the time that might be able to take one crucial action that they couldn't do if they were did. I've watched Unicum streamers say, I'm looking to kill that guy that gets out of range from his support. Is the new Meta - Only Fools Rush In? I'm I only now noticing this or was this a holiday weekend effect?
  17. Edit: I am posting this here to make sure the majority of mac players see this as it is difficult to locate wrapper support on these forums and this has the most traffic. It took a long time to get this working as this New Years Update really screwed over us mac people, but finally, after weeks of suffering, I worked out the confirmed fix. I know you PC players are about to comment saying for us to get a "real" computer or some pathetic insult but idc lol ---------------- Alrighty guys! I have fantastic news. After chatting with CodeWeavers and WarGaming for a week, I got the fix for all the crashes, fps drops, and basically everything. Here is everything you need to do. Some of this is a combination of CodeWeavers, Wargaming, and my brain. Please thank all 3 if you get a chance. After I did all of this, my games runs at a constant 71 FPS with Low Graphic settings with no drop, and all the crashing (especially after matches) is finally gone. STEP 1: Click on this link. For the access code, type in "oem". Unzip it and click on the application. You should get an immediate notification on the top left of your screen saying all Wargaming files have been moved to the trash. Step 2: Go to your trash and empty it. Step 3: Click on your desktop make sure on the top of the screen, it says "Finder". On the top of your screen, select "Go". Then, "Go to Folder". In the blank space, type in "~/Library". Then hit enter. Click on the Application Support Folder. Then find the World of Warships Folder and drag that into the trash. On the same screen, find the Wargaming.net Game Center folder and drag that into the trash. (To Note: These are "hidden" files that cannot be located without specific command. This is why deleting the game does nothing for Macs because these two specific files need to be deleted) Step 4: Go to the Applications folder and if you see the WarGaming Application, drag that to the trash. MAKE SURE YOU DON'T OPEN IT, OTHERWISE, YOU NEED TO RESTART THIS WHOLE PROCESS AGAIN Step 5: Empty the trash Step 6: Restart computer Step 7: Make sure you are running MAC OS CATALINA. Yes, the game does run on it fine. If it isn't on Catalina, I am sure this fix still works but better be safe than sorry. Step 8: Go to Wargaming Website and install client and install Wows. When download and in game, change the graphic settings to "Very Low" Step 9: Destroy them ships Captain!.
  18. So - My original account is on EU. I stopped using it, because all of my friends started playing on NA. Thus, I have active accounts (mostly with different ships) on both NA and EU. With the account transfer offered, I would like to transfer my EU account to NA. Is it possible for me to transfer the account? Better - is it possible to merge them into one account on NA? Same credentials on both atm.
  19. Final8ty

    Team player

    If this is being a team players then I'm done being one. If it weren't for the luck of the tirps pushing me i would've gotten 0 damage for all the risk of contesting C cap for the entire time i was alive and come absolute last. https://cdn.discordapp.com/attachments/362151742550310914/617296957815128074/20190831_104049_PJSD012-Shimakaze-1943_47_Sleeping_Giant.wowsreplay
  20. I had 2 days left of premium time, when i claimed the daily login bonus for another 24hrs of premium time, instead of just adding the additional 24hrs, it took away the remaining two days i had, and instead gave me just the 24hrs. (the premium counter had just ticked down from 3 days to 2 days) Is there a way i can at least get my 2 days back or am i just going to have to suck it up and deal with it? EDIT: Nevermind, i found out that it applies both either way. Could this thread get locked by a mod? my apologizes, i should've looked a bit harder.
  21. The morning the CV rework went live I researched the US line using free XP. I played one game in the Midway and then decided to sell them for credits so I could buy some other ships. I accidentally sold the line in the inventory instead of in port, which reset the line. I have been trying for a week to get this action reversed. After all, you have a ticket category that says "undo in-game action". I keep getting the response that this is not possible?!?!?! I have the credits on my account and the XP that placed on the USS Eire has not been used. I've already researched the line after the update and it should not be locked. There has to be some solution as this used about 600,000 free XP which I used doubloons to covert and it's all for nothing because the CV line is locked again. So why have a category that says undo in-game action if you're not going to undo that for players?
  22. My game doesn't run anymore! Does the game not work anymore for macbook?
  23. I am fairly new to WOW and have spent a fair bit of reading and watching Youtube vids to learn the basics. One complaint I see quite often is the lack of team play in Randoms, especially from DD drivers. I dabble mainly in Cruisers and Battleships and would love to hear from DD Captains how they would want to be supported by either CAs or BBs. For those of you who played since the last decade this is all obvious of course but for newbies it is rather frustrating to be called out for not providing support when there is nobody telling us what is expected of us!
  24. While many issues can be peer-resolved on the forums, some instances will require Staff attention directly. In these cases the best way to contact the team is by submitting a ticket. If you are instructed to submit a ticket please follow the instructions below. Review FAQ for Customer Support: Log into your World of Warships account on the main World of Warships website On the top black bar, click "Player Support" - that will lead you to this page Use the search functions or review hot topics to see if your question has already been addressed If your question is not resolved, proceed to submitting a ticket. From the main support page scroll down to "Contact Support" or; from the "My Tickets" tab, scroll down to "Contact Support" Select the appropriate categories which your concern is related to Explain your issue or concern in as much clear detail as possible If appropriate, attach screenshots or replay files displaying issue or complaint. To do this drag and drop the file into the text box.