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Sometimes offensive players go above and beyond the average level of scummy behavior so you report them via customer service. Screen shots, videos and a short note. You get a canned response. Okay. Sometime later, not really long, reasonably short time cause you remember the individual's clan/name, there they are again. Doing exactly the same stuff they did before. So it must be only one of two scenarios: 1. Nothing but a slap on the wrist was done, if at all. 2. They didn't learn anything. I'm not sure which happens most often, so seriously WG/WoWS - what IS done for repeat offenders? Do you have a page that explains the process in detail? Because I'm not sure why I'd see them again. TIAFYC