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Found 2 results

  1. Normally I am not one to tell people how to do their jobs. However, I keep on seeing issues regarding the way WG communicates with it's playerbase, at least regarding the NA server. Please keep in mind this is not a rant, tantrum or anything of the sort; consider it more of a personal opinion on some things that if changed, could benefit both sides. Anyway, here goes: WoWs is a free to play game, and as such every player is a potential customer. This means that a player has to be attracted not only by the game to spend money, but also by factors such as community outreach, healthy developer-playerbase relationship etc. While WG tries to engage in them, I consider them lacking when it comes to communication. Namely, three quite important examples of communication issues spring to mind, which if in my opinion were solved could create a better environment and thus lead to happier players. A reasonable amount of these players could even become customers, turning the effort of proper communication into profits. EXHIBIT A: WoWs Dev Blog. First of all, let me begin by saying the Dev Blog is already one of the best things WG has done for the community, giving us some insight into upcoming ships, designs, mechanics. It gives us a feeling that we can witness the evolution of the game first hand, be it good or bad. That said, the method of delivery, namely exclusively posting on Facebook, isn't optimal. While it's the most common social platform, quite a few people simply don't use it anymore. Many people can't see the posts or social media are blocked on their workplace. People have to copy the post in plain text, then post on the forum for all to see. The value of social platforms in attracting an audience shouldn't be discounted, but it's not of much benefit in this case. What WG could instead do is reach a compromise. Post ONLY the teaser pictures on Facebook as a way to pique interest, then follow up on the same day with a locked post on the forums with the preliminary stats of the upcoming ship on a separate subforum. EXHIBIT B: Monthly Missions and Discounts: We are being drip fed Missions and Discounts, with us often having to look on other servers to see what we most likely will get. Why can't all the missions and discounts be instead listed at the start of each month, with a simple tab for each week providing additional detail on offers and missions? The playerbase is old by gaming standards and with jobs/university, why not let us plan ahead on what to buy and when to have our sessions? EXHIBIT C: Purpose and Pricing for upcoming Premium Ships. With the proliferation of Free XP and in general the spread of various resources such as Steel or Coal, the way in which one can obtain a new premium ship has become quite important. People often hoard their resources or Free XP because the pricing simply isn't disclosed. This further continues the circle of Free XP and resource hoarding, creating issues for the ingame economy. Alaska is an obvious and recent example of such a case. Now, I get that plans change and a ship that was planned to be obtainable in a certain way has to become available in another. However, if it's made absolutely clear that all info is subject to change I don't see why the preliminary method of getting a new premium shouldn't be mentioned. The planned amount doesn't have to be included, just a heads up for people to know when to spend. I am sure more issues can be found with the current way things function, but I feel these are quite important. Information in our time is very valuable especially when it comes to buying products. By providing us with this info in a timely manner not only does WG create a more enjoyable environment, but also helps up make informed decisions that may result in a purchase of their digital products. Thanks for reading and sorry for the ramble.
  2. Elo_J_Fudpucker

    Why?

    Why? Why WG did you change the saved game number? What crisis pushed this action? Why did you not ask the user base what a good number would be? Why did the latest patch revert that number BACK to 30 after we changed it? What can you not think to communicate about simple issues like this? Why not add a section in the config menu to accommodate a user easily changing this number? whjy continue to ignore the user base on issues that you create with your own actions? ( we didn't make this issue, WG did) Here is a simple little change that alienated so many people, caused all kinds of confusion and angst and it is 100% a WG fault and not only was and is there no explanation, there is no real apology or acknowledgement that you screwed up. WG, you really need to take a look at HOW you do things..... There was absolutely no need to have done this action, not only the way you did it, but was there really a need to do it at all? You have communicated nothing about why you made this change, but it is a perfect example of how your thought process towards the user base functions, somehow no one thought to ASK the user base what they think about changing the replay saved qty and as a result we have chaos.... and then, once you having accomplished this feat, you ignore it as if nothing had happened and the user base is not upset. *I* so want WG to respect the user base and work with us, but too often we are boxed out and not given a chance to interact with the WG staff to avoid situations like this, and the x-server battle cluster that you still haven't addressed.
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