Honestly at this point WG needs to thoroughly read this: https://www.businessnewsdaily.com/8935-recover-from-pr-crisis.htmlhttps://www.businessnewsdaily.com/8935-recover-from-pr-crisis.html
Very good tips to handle this kind of situation, Specially this quote:
"The best way to handle a crisis is to just be open and honest with your audience," said Joe Culotta, communications manager for the Hispanic Leadership Fund. "The sooner you apologize and admit your mistake, the sooner people can forgive you. Also, the faster you handle the problem, the sooner people will stop trashing you on social media."
KekW