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Pigeon_of_War

Developers
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  • Clan

    [WGA]

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About Pigeon_of_War

  • Rank
    Associate Product Manager
  • Birthday November 1
  • Insignia

Profile Information

  • Gender
    Male
  • Location
    Austin, TX

WG

  • Position
    ---

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  1. Hey Pigeon, 

     

    On behalf of ANZAC clan im just gonna post here how disappointed in the customer service regarding the clan wars cross server test. Lots of ongoing changes and last minute cancellations to the scheduled time zones, which I get its a test and sometimes things bug out etc. Unfortunately a lot of these times where we selected the server to drop into were cancelled. Members stayed up late etc to make the time, only to find out the session was cancelled when the session time came round to starting. Much worse was being told later it was only advertised on REDDIT, not the game launcher or in game message. 

    Pretty disappointed to then have played games on NA, and schedule drops into SEA server only to have the session cancelled, and when submitting the ticket to support getting told we don't meet the requirements. This just seems to lack authenticity when we in fact were ready and present in the game waiting to drop in, and due to ineffective communication to us as a player base we missed out on all the rewards. Not a good way to build confidence with, and also respect for customers.

    Hopeful that posting it here will have the same effect previous members raising issues with you has had.

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