232 replies to this topic

[NyxWGA]

Captains,

 

We value your support of World of Warships and we take to heart the feedback you’ve given us over the past week. Know that we’ve read each and every one of your messages.

            

As you’re reading this we have begun the process of crediting the full value of the originally advertised bundle on Humble Bundle. There are many of you who purchased the E3 Digital Ticket Humble Bundle, so please be patient as we begin to respond to all of you in waves -- expect about 72 hours to have the goods reflected on your accounts.

 

If You Have Already Received the Murmansk*

 

You will have the following credited to your account in the coming days:

•         7 Days of Premium time
•          5 Port Slots
•          1,000 Doubloons

*This code set can only be redeemed once per account.

 

PLEASE NOTE: If you have not received the Murmansk on your account yet and you have redeemed the code, please file a ticket with Customer Support and provide your Humble Bundle code.

 

If You Have Not Redeemed Your Humble Bundle E3 Digital Ticket Code (Available From 06/15/15 to 06/19/15)*

 

We have re-enabled the codes to allow those who missed the original deadline the chance to redeem these codes. The codes will be active until December 31, 2015. Upon redeeming, the following will be activated on your account:

•          Murmansk, including Port Slot, and a 3 Skill Commander
•          7 Days of Premium time
•          5 Port Slots
•          1,000 Doubloons

*This code set can only be redeemed once per account.

 

PLEASE NOTE: If you have attempted to redeem the code on the web portal and were told it was expired, please try again.  If you continue to experience difficulties please submit a Customer Support Ticket.

 

Thank you for your continued partnership and passion for World of Warships as we all work to launch Open Beta. 

 

We look forward to seeing you soon on the high seas.

 

UPDATE - I have seen numerous people expressing that they did not receive their Murmansk during the initial round of crediting. If you did not, please submit a ticket asap so we can get you sorted out. We have a very high number of tickets right now, and we are working furiously to address them. Please do not bump the ticket by responding to it before we have responded, as this will reset it to the bottom of the ticket queue.

Edited by Nyx_WGA, 30 June 2015 - 10:18 PM.

[A_FIELD_MARSHAL]

Good work for correcting this blunder. My conditions have been met thank you.

[Captain_Tomato]

justice has Been served thank you.

[4wilds]

Thank you.

[TimeDrawsNigh]

Thank you WG.

[evilzu]

still have not recieved my ship. got everything else but that. ticket all ready been submitted and no reply yet

[ThomasFranz67]

Good for you to finally come through, and thanks. 

[Im_Beauski]

Now time to wait for meh goodies.

Edited by Im_Beauski, 30 June 2015 - 08:19 PM.

[Sandman1969]

I assume that if we have already redeemed the code prior to this happening, we don't need to redeem it again correct?

[Zato27]

Thank you WG. I'm happy that you have come to your collective senses!

[Flametz]

Sweet. Hopefully a blunder between your offices won't happen again

[xEppyx]

Thank you, this is how it should have been from the very start.

 

Customer service and a good relationship with your patrons is KEY to having a successful business. Next time, remedy the problem immediately by siding with the customer.

 

Just make sure that those who have thus far been unable to receive their items get them.

[TheMoronMike]

Sandman1969, on 30 June 2015 - 12:18 PM, said:

I assume that if we have already redeemed the code prior to this happening, we don't need to redeem it again correct?

 

That is correct.

[Edsgarth]

Wheee!

 

 

That is all

 

Just got into harbor after posting..

 

All goods recieved

Edited by Edsgarth, 30 June 2015 - 08:23 PM.

[Sandman1969]

Minister_of_Propaganda, on 30 June 2015 - 04:20 PM, said:

 

That is correct.

 

Perfect! Thanks!

[talbs]

Thank you

 

talbs

[Mudman24]

While this took longer that it should have and was not handled well, I am glad you are moving in the right direction.  Thanks for doing the right thing. 

[evilzu]

now how long do i have to wait for response to ticket. i put it in on friday or saturday

 

[redblurr]

WG

[tpenn]

Thank you WG.