1225 replies to this topic

[gunlion]

Captains,

 

Last week, as part of the E3 Digital Ticket Humble Bundle, we offered the chance to gain access to the World of Warships Closed Beta Test. For as little as $1, players were able to dive into the World of Warships CBT and receive a bunch of games in return, all in the hopes of inspiring you to donate to charity. For those of you who donated to Humble Bundle in support of charity--thank you!

 

Being involved with Humble Bundle, an organization that supports a wide range of charities such as the ESA Foundation, Child's Play, and Video Game History Museum are a noble cause, and one we've always wanted to be a part of. Unfortunately, we bungled this first-time effort. This is on us, not Humble Bundle.

 

Last week we said you'd get the Murmansk on your accounts after we went into Open Beta. That was incorrect; we had only ever intended to treat this partnership with Humble Bundle as an opportunity to preview premium World of Warships content and to help drive donations to charity.

 

While we were quick to work with Humble Bundle to revise messaging on their web portal on June 17, we neglected to revise our own forum thread topic from June 16. Should we have left that thread unaddressed for a week? No. That's our failing in effectively communicating back to you.

 

We screwed up, plain and simple, and we hope you understand that we're sincerely sorry. This was never our intention and we hope that you can forgive us for this blunder.

 

As we're about to leave port and head out to the Open Beta sea, we hope to see you in battle. There are some very exciting times ahead for World of Warships that we'd love for you to be a part of.

 

Sincerely,

gunlion

 

P.S. Any player who redeems the Humble Bundle code now will still get access to CBT immediately allowing them to have a head start before OBT, but they won’t have access to the aforementioned premium content.

 

Edit: All transactions were handled directly through Humble Bundle storefront, and proceeds were given to charities in the amount that players specified their donations to be distributed. Wargaming did not profit from the sale of the E3 Digital Ticket Humble Bundles.

 

UPDATE: The Murmansk will be credited. 

[KodanDude]

Not impressed.

[guido_anselmi]

Fraud is fraud. Give us our ship.

 

If Wargaming screwed up, it means Wargaming better fix it. Simple as that.

 

EDIT:

 

Request a Refund from WG

https://na.wargaming...m-shop-purchase

 

 

On Kotaku

http://kotaku.com/humble-bundle-confusion-leads-to-world-of-warships-ange-1714082047

 

Evidence of Misleading Advertising and Fraud

 

 

 

Despite the clarification on the Humble Bumble storefront, nothing was ever posted about WG Codes being invalid, Murmansk being removed from user port, etc:

thanks: teitoku_L

 

Complain to Humble Bumble

https://support.humblebundle.com/hc/en-us/requests/new

 

Select "Feedback" and express that Wargaming is harming their reputation. Reference this thread in the complaint.

 

Complain to the BBB

 

Kandra, on 26 June 2015 - 01:23 AM, said:

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/wargaming-america-in-emeryville-ca-390927

http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/wargaming-america-in-emeryville-ca-390927/file-a-complaint

 

Before you begin filing your complaint with BBB, please note:

BBB's goal is to successfully resolve complaints involving buyers and sellers in a fair and timely fashion. This includes complaints involving consumer-to-business and business-to-business transactions that involve the advertisement and/or sale of a product or service. Information concerning the nature and resolution of complaints filed with BBB is used in developing BBB Business Reviews on companies.

BBB accepts complaints whether or not the business is a BBB Accredited Business.

BBB generally does not handle complaints which are more effectively handled by other government or private agencies or the legal system, such as complaints involving employment practices, discrimination, or matters in litigation. Click here for more detailed BBB Complaint Acceptance Guidelines.

BBB strongly encourages consumers to first attempt to resolve complaints directly with the company, however BBB will not reject a complaint if a consumer has not taken this step. All complaints are processed by local BBBs, most often the BBB where the company is located. Historically, over 70% of complaints filed through BBB are resolved. In some cases, BBB mediation or arbitration may be offered to assist in resolution.

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 calendar days.

BBB reserves the right not to process complaints containing abusive or foul language.

 

does the BBB operate in the USA? (Canadian)

Edited by guido_anselmi, 26 June 2015 - 06:43 AM.

[PringleMan5]

Well, that is truly unfortunate. I wish that you guys had double checked everything and made sure that it was really clear, because now you are going to have a lot of customers who are going to treat this as a blatant attempt to scam the players.

 

It is my opinion that WG should at least honor the 1k gold that came with the pack. It doesn't really cost you anything, and at least would be a step towards mending the error.

[Flamadiddle]

Not forgiven. 

This isn't what warships needed as OBT starts..

[StranaMechty]

So what compensation am I going to get for your incompetence and false advertising?

[wasdoes]

Well I don't feel like spending $16 to get the Murmansk, so good bye old friend! RIP, o7, F

 

And looks like WG lost this PR battle (again). And this is one that players will not soon forget!

 

Edit: I'll thank you for the response on the day it happened. Faster then other gaming companies.

Edited by wasdoes, 26 June 2015 - 12:36 AM.

[Edsgarth]

Thanks for an official response!

 

There will be many justifiably angry.

 

I hope those actually responsible for the situation that has developed.. well... Not my Business....

 

I'm off to enjoy more ship combat now.

 

Good luck

 

 

[Carrier_Taiyo]

 

They said players would get the ship, so they should give those players the ship (Along with the apology)

 

(Oh, and good job giving a direct apology when you make a mistake. I've seen other gaming companies who never apologize for anything, no matter the circumstances)

Edited by GuardianLegend, 26 June 2015 - 12:33 AM.

[Boukenkage]

PringleMan5, on 25 June 2015 - 06:29 PM, said:

Well, that is truly unfortunate. I wish that you guys had double checked everything and made sure that it was really clear, because now you are going to have a lot of customers who are going to treat this as a blatant attempt to scam the players.

 

It is my opinion that WG should at least honor the 1k gold that came with the pack. It doesn't really cost you anything, and at least would be a step towards mending the error.

 

The 1k gold and the 5 ports...

 

Still, as said before fraud is fraud.

 

For shame WG.

[Tank3rDude]

Wow, so much for WoWs. Well thanks anyway Gunlion for the info.

[White_Tiger117]

guido_anselmi, on 25 June 2015 - 04:28 PM, said:

Fraud is fraud. Give us our ship.

 

If Wargaming screwed up, it means Wargaming better fix it. Simple as that.

 

So you guys SHOULD be giving us something since it was said by WARGAMEING we would be given this ship, I see now it is in the Premium store we don't get it................

 

[crzyhawk]

This is not acceptable.

[Handies]

Compensation is due. Regardless or not you screwed up. We took your word on it. It is only right that you fix it.

[Red_Raven_168]

social media

[ShekelerUndKoch]

Five hours behind on the server restart, and now this. 

 

Not a particularly great start to the OBT, is it?

[Mudman24]

When your beta testers start grabbing their torches and pitchforks you know the game will have trouble surviving.

[wiziwig]

chargeback time. im so dissaponted with you guys. i thought u all were better than this.guess i was wrong.

[KRDiesel]

I know you are just the messenger but you need to tell the people in charge that they need to make this right.  

[Lert]

Making a mistake is human. Pure and simple. I don't blame you for making a mistake, and coming out and apologizing publicly is admirable.

 

Not coming through on something publicly promised is fraud and illegal. As a business this is not only bad PR, but viable grounds for legal action.